Tracking productivity and performance of the customer service function emerged as the #1 challenge of customer service leaders through the pandemic crisis, as per The New CX Mandate report. It isn’t surprising that 79% of these leaders in the US are investing 31% more in measurement and analytics in 2021.
This article originally appeared on Inc. In 2021, the hybrid work model became top-of-mind for business leaders. No wonder—the majority of knowledge workers (72%) say that, moving forward, they prefer a hybrid approach and a mix of remote and office work. And while the payoffs can be enormous, going hybrid is risky, especially because it can perpetuate a two-tier work environment.
Zoho Projects was launched in 2006 as a web-based project management solution that’s easy to use and affordable. Here we are, 15 years later, as easy-to-use and affordable as ever, but with more abilities and functionalities. And of course, more (happy) customers!
It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. According to an Accenture report , over 90 percent of B2B leaders believe that providing a great customer experience is the key to reaching their company’s goals. Focusing on the customer experience is especially critical for B2B companies. They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks.
Discover some of the surprising lessons company leaders discovered about staff productivity in their switch to a hybrid work model!
Enterprise sales is like running a marathon. Your focus isn’t on short-term wins—you’re playing the long game. And just like a marathon results in big physical and mental gains, enterprise sales results in significant revenue and increased opportunities for your business. That being said, you wouldn’t run a marathon without training first. You shouldn’t jump into enterprise sales unprepared, either.
In a digital-first work world, team engagement has never been more important; here are three ways to forge deeper teamwork in Slack.
If you’ve ever found yourself wishing that your favorite workflow solution had a standardized field for content or information that it currently does not offer, Custom Fields are out to solve this dilemma. There’s no way that every software can offer fields for all possible content across all types of workflows, and if it could, it would be far too burdensome to use, which is why Custom Fields are the answer to molding your favorite solution to better fit your workflow.
