Teams | Collaboration | Customer Service | Project Management

OneDesk - Webinar - Getting Started

A complete introduction to the major features OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Best Practices for Creating Newsletter Content

One of the biggest complaints from internal communications professionals is that employees don’t read their content. My next question is always, “do you know why?” The resounding answer is that employees are busy and don’t have time to read everything. This especially comes up when discussing an all-employee company newsletter. The average newsletter open rate is approximately 65-68%.

Connected and Aligned: Your Hybrid Team in Miro | Miro Next

In this never-before-seen session, we’ll get practical with best practices for distributed and hybrid work, learn to use Miro features and skills to include all voices in collaborative work and create a one stop Miro board for teams to gather information, share resources, and align expeditiously on what’s most important.

16 best chat platforms in 2022

Probably one of the three: an app to talk to coworkers, an app to talk to your friends, or an in-app chat where you engage in conversations with customers. Due to the newest Digital Markets Act issued by the EU Parliament and Council, the Big Tech gatekeepers will have to open their APIs to interoperate with other messaging platforms. This means that users will have more choice: they will not be limited to use the household name just because others use it.

Rocket.Chat's Roadmap Reveal #2: What's In Store for The Rest Of 2022

One of the biggest questions we get from our community is: ‘What’s in the roadmap!?’ That’s why we’re giving you full access to Rocket.Chat’s roadmap. Join Rocket.Chat’s CEO and founder, Gabriel Engel, and VP of Product, Chris Skelly, as they walk you through what’s next for the world’s largest open source communications platform in 2022 and, most importantly, why. And... that’s not all. We really want your input. We will be taking questions and feedback live so we can continue to build together.

The Pros and Cons of Offshoring Accounting

Companies often prefer to offshore their accounting tasks to an external accounting firm. Why? In-house accounting services can often be overly expensive due to hiring and training costs and require too much management oversight. But with offshore accounting services, you get high-quality services at affordable prices due to the low labor costs in popular offshoring destinations like India, Mexico, etc.

Time Doctor vs RescueTime: Which Time Tracking Tool is Best for Teams?

A number of visitors to the site have asked how Time Doctor is different compared to RescueTime, a popular employee monitoring and time tracking software solution. On the surface, both programs appear to be similar, but each product’s approach and practical applications are vastly different. Both rely on software systems to monitor activity, track productivity, and generate reports. But this is where the similarities begin and end.

10 Free Project Management Tools For Small Businesses

A project management tool divides your business tasks into smaller, more achievable chunks helping you become more efficient. And isn’t that what we all want from our businesses? From guaranteeing smooth daily operations to exploring different strategies to enhance your eCommerce store sales, a small business owner has to balance multiple job designations or has a limited team to do so. Project management tools for small businesses are a sigh of relief in such scenarios.

The Qualities of a Good Team Member: What Makes Teams Effective?

For the record, this is not another blog post about how multitasking and working under pressure are good team member qualities: leave those to the 80s! People tend to believe employees must work really hard to be considered good, but when it comes to effective teams, there are other important teamwork skills that matter, all while maintaining good levels of employee satisfaction.