Teams | Collaboration | Customer Service | Project Management

OneDesk - Project Roles and User Permissions

Jul 5, 2022 By OneDesk In OneDesk
OneDesk has user-level permissions, as well as project and team roles. Learn about the different user permissions, and how to set user permissions. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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OneDesk - Getting Started: Tickets Overview

Jul 4, 2022 By OneDesk In OneDesk
An introduction of how to create and use tickets in OneDesk. Highlights the difference between tickets and tasks and how to use the ticket detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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InvGate

What is Enterprise Service Management?

Jul 1, 2022 By Jorge Farah In InvGate
Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...
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zendesk

The new face of user groups - and 3 reasons to consider joining

Jul 1, 2022 By Soumya Jhaveri In Zendesk

The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another — from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel.

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zendesk

Rain or shine, new integrations are in season

Jun 29, 2022 By Eric Shen In Zendesk

Bigblue (Support) is a fulfilment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solving them, and easily escalate an issue to Bigblue for carrier delays or lost parcels.

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InvGate

Digital Workplace Technology Landscape 2022

Jun 28, 2022 By Dario Diament In InvGate
While organizations have offered remote work options even before the COVID-19, the role of the pandemic in accelerating the shift to a completely remote or at least a hybrid model of work cannot be overstated. In fact, in a 2022 survey about remote work, the majority of the respondents said that they can build a strong company culture even if employees are in the office only 3 days a week.
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Vision Helpdesk

Key Factors to Consider When Buying Chat Support Software

Jun 27, 2022 By Megha Jadhav In Vision Helpdesk

Buying chat support software for the first time may be overwhelming, especially with the tedious buying process and the countless product options on the market to choose from. This guide will walk you through key factors when shopping for the best chat support software for your business.

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InvGate

Megan Engels' 4 Top Service Desk Managers Soft Skills

Jun 27, 2022 By Jorge Farah In InvGate
Working for the service desk, it's not all about the hard knowledge. Agents can expect to be employing some soft skills when communicating with end-users and the rest of the organization. But while service desk agent soft skills are often discussed, service manager soft skills can sometimes be overlooked. Managers need to deal not only with how to optimize their processes but how to help their team deliver the best service possible.
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