Teams | Collaboration | Customer Service | Project Management

In an era ruled by superior customer experiences and businesses converging towards being more customer-focused, digital transformation is a priority for all top business leaders. But not all digital transformation efforts yield successful outcomes. Organizations don’t always see the expected results immediately and often lose the stamina to witness the sustained impact of digital transformation. At times, these digital adoption projects are even halted due to specific challenges along the way.

Workload view is a ‘system view’ available in the Tasks and Tickets applications. The workload view is a resource availability tool to help you visualize the work each team member is assigned to during a selected time period.

There's something so old-fashioned about poring over email threads trying to find answers. Traditionally, business-to-business communication has been relegated to emails, video chats and phone calls. It left a lot to be desired—namely, convenience. We message our friends, family and colleagues on a variety of platforms and apps, so why can't businesses leverage the same kind of rich, intuitive communication when they interact with other businesses?

The latest update of OneDesk is live and includes the following new features and enhancements.