Live TSU Webinar for Messaging & Live Chat - Using Analytics to Make Data Driven Business Decisions
Learn how to use customer analytics to drive data-backed business decisions in the customer support industry.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Why business survival and stability hinges on CX transformation
Delivering an outstanding customer experience (CX) has never been more important. In fact, according to the findings of the Zendesk CX Accelerator 2022 report, customers are even less patient now than they were a year ago when it comes to the quality of the interactions they have with companies. Failure to meet their expectations can also carry a heavy cost, pushing customers towards competitors, denting revenue growth, and reducing net promoter scores.
Conversations with Zendesk: AI
AI can not only make art, 🤖 🎨 it can also improve your customer service.
2023: The Year of Personalized Support
"Experience" has become the buzzword for quite some time now. We all think and talk about it, but it hardly ever changes anything. One reason for this is that the word "experience" (and Experience Management, for that matter) is a VERY broad term and can be leveraged for many different outcomes. However, we can take a narrow approach when it comes to service and support by focusing on just one aspect: personalized support.
Your Guide to Automation for Customer Support
Customer support demand is always growing larger and larger. As your customers expect more and more from your business, it’s likely that your business will be hard-pressed to deliver speed and quality service that meets their expectations. When a business runs into sinking quality issues, they naturally look to expand their support team, however this isn’t always a viable solution.
Live Demo: Convert your MS teams as HR Help Desk Channel.
Convert your MS teams as HR Help Desk Channel. In this video, you can learn about the following:- What is Workativ? Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.
Live Demo: Convert your MS teams as IT Help Service Desk Channel
Convert your MS teams as IT Help Desk Channel. In this video, you can learn about the following:- What is Workativ? Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.
What's New? OneDesk Release December 2022
OneDesk’s latest release is here! The December new features and enhancements.
What Is Professional Services Automation?
Professional services automation can play a pivotal role in the delivery of services. It is a technology platform that enables organizations to streamline and automate all areas of their professional services operations, including project management, customer support, billing and invoicing, resource management, and reporting.
What Does the Future of Service Look Like?
Look through think pieces and conversations over the course of the last two years and you’ll find a lot of talk about the acceleration of digital transformation. Now that the dust has settled, we can safely say that many of the grand predictions about the future of work have taken place.