This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach.

It’s truly difficult to put into numbers just how enormous the change represented by COVID-19 has been to us all. Seemingly overnight, the ongoing pandemic (that we’re still firmly in the middle of) changed the way we work, the way we communicate, the way we collaborate and so much more.

Security Magazine's Maria Henriquez and Alan talkabout the various threats facing enterprises today, as well as how organizations can protect their employees and assets, and how organizations (and vendors) need to make a fundamental change to how they operate by implementing better security, technology, and approaches to build a security-first infrastructure.

We couldn’t start off without a proper intro. For everyone who’s not quite familiar with the concept of a web form, here’s a simple explanation. A web form (aka “webform” or “HTML form” if you’re picky) is a part of a web page that is designed for collecting specific information from users, which they have to enter and which is later sent to a server for processing.

We have been running our own design and development agency for over 10 years, successfully collaborating while fully remote since long before the COVID-19 crisis—in fact, most of our international team has never met in person. Several years ago, we shifted from email to using an online chat tool. We were looking for ways to improve team communication and boost morale.

Looking for a comprehensive Teramind vs Veriato comparison? Most businesses today have digitized almost all of their operations. Be it internal communication, filing, or even research — you can do everything on a computer. And since all the required data is available online, you can even manage remote work with ease. However, with an increasing number of employees or freelancers working from home, it becomes difficult to monitor their work.

When people think about online communication and the opportunities for connection it provides, they quite often don’t realize the importance of virtual spaces for people with chronic health conditions, like HIV-positive African adults and adolescents living with HIV. Quite frequently, these people face social isolation, loneliness, stigma and depression. Even worse, for adolescents, aged 10 to 19 years old, HIV is the leading cause of death in Africa.

WhatsApp users were caught by surprise when they learned that some of their data would be shared with Facebook. Millions of users recently received a notification about the platform’s latest Privacy Policy Update. But the news triggered a question: how secure is WhatsApp and is it actually safe for companies? The reactions were diverse.

Anyone who has seen the futuristic, leaving-Planet-Earth flick Passengers would agree the movie offers the opportunity for an energetic debate on Artificial Intelligence—just where exactly should one draw the line? In the movie, a robot bartender, Arthur (portrayed by Michael Sheen), gracefully fulfills his duty of fixing drinks aboard the Avalon. But he grievously falls short of the bar at a key human trait–discretion.

The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements.