At Asana, we’re committed to supporting our employees as they grow personally and professionally. We believe the best way to support career growth is to provide a framework, benefits, and culture that allows growth to happen. Then, the path to actually getting there is up to them. Growth isn’t linear—but that doesn’t mean it isn’t important. According to the Anatomy of Work Index 2021, global employees want work that is personally and professionally fulfilling.

A few things we have to agree on before we could proceed with the rest of this article. If you generally agree, then we are totally on the same page here. It’s a funny thing how people fully embrace certain aspects of modern technology while seem to ignore the other. Like with automation - everyone kinda knows it’s out there and yet there are so few businesses that are actually using robots and algorithms to automate their processes.

The past year has proven that even with good planning, everything can change in a blink of an eye. It’s even more important now than ever to be able to foresee unexpected events, adapt, and be ready to change pace or even direction when things don’t go exactly as planned. See what’s new in Scoro.

Yes, you really can “rewire” your brain for optimal performance at work and home.

Time for the first CRM release of 2021 and it’s one that a lot of our customers have been requesting over the last few months. Up until now, Teamwork CRM has not included a way for our users to recover or restore CRM deals (leads, opportunities, activities and notes) that were deleted, whether by design or accident. Once a user deleted these CRM artifacts, they were permanently removed, which is not an ideal user experience and has been the cause of some anxiety for some of our customers.

Today, we’re excited to announce the release of Environments in Courier. You can now create, preview, and troubleshoot your notifications in a test environment before going live. With support for two environments – Test and Production – you no longer have to worry about accidentally sending a notification to your users before you’re ready.

Having good technical skills and deep knowledge of your work is always great. It helps to keep you ahead of the competition and enhances productivity. But soft skills for managers are equally important. But, none of this will matter if you can’t manage your team efficiently or communicate with them properly. The knowledge is also of no use if your team doesn’t trust your instinct or your ideas. To succeed and evolve in your career, you will need strong soft skills.

If you have ever procrastinated in your life, you should already know the answer. For those of you who have never done it and are apparently made of some other material than us, experienced procrastinators, here is the definition. Productivity software/app is a category of programs that are designed to process and produce information in a way that is easy, intuitive, and otherwise helpful for the user.

Mattermost has always been a remote-first company. Building a product that safely and securely allows our teams to communicate with each other regardless of geography or distance is the cornerstone of our philosophy on working remotely. Over the last year, the world of working online from home changed dramatically. Many people have been forced to move into a working situation they might not have been familiar with.

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. The 2021 Customer Support Transformation report examines current trends in Support delivery and offers tangible guidance for Support and Service professionals to meet growing expectations of both customers and company executives. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach.