Now the app fully supports RTL languages and, as first language using it, we’re introducing Arabic.

OneDesk differentiates between tickets and tasks to help you better organize your work environment. Tickets and tasks can be made to behave virtually the same; whatever you can do with a task, you could also do with a ticket and vice-versa. They are both work items and have the same functionality. However, there is a best practice for using them in OneDesk.

With the holiday season upon us, your customers and agents are probably taking some well-deserved time off. It might take a little extra planning to ensure your remaining support team can manage customer issues without any hassle. Thankfully, Freshdesk can help! Here are three features that we think you’ll find particularly helpful during the holidays.

If you’re working hard to get the best out of your project and still left wondering why it’s not performing as well as it should, then it’s probably time to evaluate your current approach and identify how you can streamline the process to your advantage.

Since the advent of technology, the business world has taken on a faster pace. Project management software, automated programs, and other gifts from the digital realm have made it possible to get a lot more done than we were once used to. However, with so many options at our disposal, it sometimes becomes a question of which one is the best pick. The debate between Kanban and Scrum methodologies is one that has plagued those efficiency junkies for as long as anyone can remember.

Ever wonder how the most powerful people on earth actually get so much stuff done? 🤔 People like Bill Gates and Elon Musk haven’t been super successful in their lives by accident. They’ve done it by organizing every hour of every day—scheduling their time so they’re productive and reaching their goals. This way of thinking is the crux of task management.

There are lots of pieces you need to put together to make any project successful—and none is more important than your team who is working on it. That team—your people—are known in project management speak as resources. And managing how you want them to spend their time on projects in your pipeline can mean the difference between a productive team and an overworked one.

Over the last 2 weeks the Teamwork Desk team have been gifting new features and enhancing current functionality to help you streamline your work and save you time. Here is an overview of the features released.

Try these exercises with your team and experience first-hand what a difference shared mental models can make.

It does not matter if you are a tech-savvy young individual who cares about his privacy or a professional with a business that holds secrets of values, secure messaging has already become a no-brainer for everyone. We all are using Facebook Messenger, WhatsApp, Skype, Google Hangouts, and even Instagram. But are they all SSL encrypted ? Businesses in today’s world are facing unprecedented risks.