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We're placing some bets on the future of customer experience

Admittedly, it’s been a minute since I’ve dusted off my crystal ball – closer to the length of a global pandemic. I made some predictions about the future of CX back in 2018, and certainly a lot has changed since then. During the past few months, I’ve been thinking a lot about this quote from futurist Roy Amara: “We tend to overestimate the effect of technology in the short run and underestimate the effect in the long run.”

Freedcamp Time Tracking - Steps, Limitations, 6 Alternatives

Freedcamp is a project management software designed for large organizations. It offers features like time tracking, project templates, Gantt charts, and other core project management features. If you use Freedcamp to manage your projects, you may be curious about implementing its time tracking features. Efficient project time tracking can offer valuable productivity insights, improve employee accountability, and help manage your resources better. So how does Freedcamp time tracking work?

19 of the Best ClockShark Alternatives

For business owners, and those in charge of HR, accurate time tracking is crucial for safety, ensuring fair pay, and keeping costs down. But dealing with lost, ripped, crumpled and coffee-stained paper timesheets is not only time consuming, but stressful too. That is why many turn to ClockShark, a mobile app with a GPS function that automatically tracks time and completes employee timesheets. However, ClockShark is not the only time tracking mobile app on the market.

The fastest way to level up in Jira? Hire an expert

Atlassian first released Jira in 2002. Twenty years ago. It’s unbelievable to think it’s been that long. Back then, Jira was purely for software development. But now, it has evolved into a tasking, listing and accountability tool that’s used in a variety of industries and teams, from Legal and HR, to Marketing. It’s not just a dev tool anymore. It looks different. The functionality has changed.

The 10 Best Project Management Software For Travel Agents

Travel agents have a lot on their plate. They need to juggle multiple clients, bookings, client information, payments, and deadlines all while trying to provide the best possible service. This can be a lot to handle without some sort of organization and that’s where best project management software for travel agents come into picture!

Best Enterprise Password Managers According to IT Specialists

Even with advances in security practices and technologies, passwords continue to remain a weak point in an organization’s cyber security strategy. Strong passwords are still an essential part of security strategy for most organizations, and poor password hygiene can make their IT network vulnerable. According to the 2021 Verizon data breach investigation report, shared credentials and poor access management practices were among the top reasons for data breaches all over the globe.

The Move to Complete the Pandemic's Internal Communication's Evolution

Let’s face it, the COVID-19 pandemic changed everything about the way we communicate. It changed the use of our voice and wanting to hear other people. Everyday video chat had its place and purpose, bringing together families, students, and colleagues all over the world. And then, there was the explosion of distance learning and increased digital transformation—all centered on communication.

How Do You Measure the Impact of Product Marketing On Customer Success?

When marketing your product, you work your way towards your end goal of customer success. This is when your customer gets what they want in the way that they wanted it. At its core, when a customer reaches customer success, that means your products have a perceived value. ‍ But how will you be able to know if your customers have found customer success? In this article, we’ll be breaking down the key metrics to track during the stages of your product marketing strategy.

Top 10 Ways to Make your Employee Productivity 10x at Workplace

Two of the most critical questions every employer’s faces are: How to make employees more productive without micromanaging or continually offering incentives? Why does the team struggle to meet deadlines? It’s aggravating when your team is perpetually behind schedule, and they never seem to catch up, no matter what you do.

Top 6 Employee Attendance Trackers to Consider in 2022

Looking for a way to boost business performance effectively? You can do that by using an employee attendance tracker. The reason why is pretty straightforward. Certainly, monitoring your team attendance can give you insights that will help you manage your team better. However, the old-fashioned way of tracking employee attendance using a visual spreadsheet is troublesome, outdated, and wrong.