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It's National Work Life Week!

Well-being at work matters to us all and it's important for both employers and employees to have conversations that move towards us enjoying our working lives. After all, the idea that our working lives should be a drudge is archaic. Please find below expert commentary from technology leaders on how we can inspire a better workplace for all.

What is a data visualization dashboard?

A data visualization dashboard provides decision makers with a high-level view of their most important metrics. It combines numbers, charts, graphs, and other graphics designed to focus an audience on the metrics that matter. They can be helpful for spotting problems early, making decisions about where to allocate resources, and measuring progress over time.

How to Promote Self-Service to Your Customers

Most businesses maintain some sort of customer self-service tools, whether it’s a chatbot or guide bot framework or a collection of knowledge base articles. Chances are your business maintains some sort of a self-service option, but does your business do a good job of promoting that to your customers? Self-service provides customers the opportunity to solve a question on their own without directly involving your customer support team or help desk ticketing software.

10 Skills Every Boss Needs to Run a Remote Company Successfully

There are many benefits to running a remote company, on one side, you have access to a larger talent pool, you can save on office costs, and employees are happier and more productive when they work from home. But remote companies also come with their own set of challenges. The biggest challenge is making sure that the remote team is managed effectively. So, what makes a good remote boss? And how can you lead a remote team effectively?

6 Considerations When Creating a Remote Team Workflow

Like any manager, you’ll know that creating a remote team workflow can go a long way in determining the effectiveness of your team and the projects they take on. If a remote team workflow is too lax and vaguely defined, projects will fall behind schedule, and success will be hard to measure. If it’s too strict and rigid, it can make workers inflexible and create rifts between teams and their managers.

5 Zapier Integrations you Need to Boost your Service Desk Experience in 2023

Working with different tools and applications can help us optimize each process separately. As part of our tech stack, we’re used to having a bunch of specific apps that perfectly solve one need, but if they’re in no way connected, our work becomes less and less efficient. Luckily, Zapier integrations are here to make our lives easier. Native integrations are great, but software developers can only do so many.