Teams | Collaboration | Customer Service | Project Management

How a modernized IT Ops team cut alert noise, slashed ITSM costs by 37%, and built a fully connected Ops platform that traces change and reclaims on-call sanity. The learnings in this blog post are based on the session, “From alert noise to action: How 24 Hour Fitness modernized IT Ops with Jira Service Management”, presented at Atlassian’s Team ’26 conference. You can check out this session and others on demand.

States, countries, and the EU have been developing AI regulations—this summer they begin enforcement.

Our Jira engineering team was spending more time than we’d like focused on KTLO (keeping the lights on) tasks – the small, but important maintenance tasks nobody wants to spend time on. This includes work like cleaning up old feature flags, chasing flaky tests, fixing identified vulnerabilities, addressing accessibility issues, and chipping away at a long tail of bugs.

Over the last two years, every people leader I know has been chasing the same number: what percent of our employees are using AI? It’s the wrong metric. At Atlassian, we learned this through firsthand experience. We’ve gone through three evolutions of how we measure employee AI adoption, and each time we changed the metrics we learned something telling about what the old numbers were hiding. Those shifts have changed how we hire, develop, and bet on talent.

You built the wellness program. Leadership approved it. Communications promoted it. The launch was strong — good turnout, positive feedback, solid initial participation. Then six months later, utilization is down 60% and you’re not entirely sure why.

Six conversations with tech outlet theCUBE on AI, IT, and doing the work that matters.

Discover how technology and ops leaders use workforce analytics for IT and software services. Learn tips to protect focus time and improve service delivery.

There are few things more frustrating for RevOps and sales leaders than poor-quality CRM data and deals that haven’t been updated properly. What makes it especially annoying is that it’s not a problem you can fix once. It needs active maintenance. Without it, standards slip. There’s an entropy to it. It’s also extremely common. We’ve had it in our own small sales team. There are countless Reddit threads on the subject.

If you manage IT infrastructure for an organization that handles sensitive files, regulated data, or complex collaboration workflows, you've likely wrestled with a familiar set of tensions: keeping data under your control while enabling cloud-scale flexibility, enforcing compliance without creating friction for users, and maintaining a clear audit trail across a sprawling document environment.

Finding the right productivity apps can be overwhelming. With thousands of tools claiming to boost focus, improve organization, and help you get more done, choosing the right one is not always easy. This guide simplifies the process by highlighting the best productivity apps for different needs. Whether you're managing projects for a business team, staying on top of deadlines as a student, working on a Mac, or looking for simple ways to improve daily productivity, you'll find the right tools here.