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GitHub webhook support

Pushover has been available as a GitHub Service since 2002, making it easy to get Pushover notifications each time commits were pushed to your repositories. GitHub has recently announced that they are replacing GitHub Services with webhooks, which means the Pushover support in GitHub will be going away in January 2019. Any repositories that you are receiving Pushover notifications from will need to be updated to use Pushover’s new GitHub webhook.

How AI assistants close the gaps in customer service

AI assistants are capable of quite a bit more than their living room responsibilities, although we very much appreciate that they can order us pizza and play Spotify. In the workplace, they’re helping to fill the gaps that commonly plague customer service: miscommunications, uninformed support agents, and meeting customers’ expectations. As much as machine learning has been touted for providing better customer experiences, it can help drive better customer engagement as well.

How Can Self-Service Reduce Support Tickets in E-commerce

In the world of e-commerce customer support, it’s easy to be overwhelmed by tickets. And it can be a nightmare. Too many tickets + not enough agents to answer them = complete support overload. On average, internal support teams receive 492 tickets each month. That’s more than one hundred tickets each week, or ~16 tickets each day. And that’s just the average. Your brand might be receiving a much higher number.

Riot.im Web 0.17 and iOS 0.7.6-Smaller Footprint, Faster Launch

Today we’re excited to announce the launch of Riot.im Web 0.17, landing a dramatically improved launch time and a ~70% reduction in memory use on Web! iOS users will already see the speedup (since 0.7.6 which landed October 5); for Riot.im web/desktop users we’ll be turning the feature on gradually over the next week — you’ll see a notification next time you start the app, when the speedup has activated.

Top 15 Tools to Overcome Productivity Killers for Your Customer Support Team

Measuring the productivity of the customer support team in terms of the overall company profits might seem like mission impossible. But it isn’t. In the long run, your customer support team makes a huge impact on marketing your products. You cannot deny that customers return only to those brands or companies that solve their issues faster.

Mentions - get the attention in a busy chat

Group conversations can get noisy – new ideas, status updates, answers to questions, the occasional joke. It can be easy to miss important info, or a question directed at you. The new mentions functionality highlights your name visually and makes it easy to scan the text and find the sections relevant to the reader. Searching for "@My Name" (replace it with your actual name, of course) returns all mentions of you giving everyone another way to search and filter the most important messages.

Stakeholder communications during a crisis

When Maersk, a global leader in shipping and logistics, was hit by the NotPetya ransomware attack in 2017, it not only found itself unable to manage day-to-day operations efficiently, but also unable to effectively inform the markets and its stakeholders of its response. Combined, the financial impact of NotPetya on Maersk is estimated to have exceeded USD$300m.

The fourth industrial revolution in numbers: What you need to know about work in 2022

The only constant is change. These words are as true now as they were when the Greek philosopher Heraclitus spoke them more than 2,500 years ago. For all we know, change might even be accelerating; after all, technology is improving at a rate unlike anything we’ve ever seen before.

How Zendesk customers gain value with ticketing and real-time support

Expectations for the speed of support have skyrocketed. With literal instant messaging available between loved ones, friends, and coworkers, it’s an unsurprising evolution to expect instant responses from the companies we buy from. The number of U.S. online shoppers who use live chat has increased from 38% to 58% over the last five years.

The recovery period following a major network incident can be the most risky

Whether it’s a malicious cyber attack, or a complete system outage; when disaster hits your network the immediate priority is to maintain business operations and resolve the issue. However, what you might not realize is that during this recovery period your business could be at even greater risk of a data breach, or malicious attempts to eavesdrop on your confidential discussions!