Teams | Collaboration | Customer Service | Project Management

Product Release

June Update: Smoother Project Management Scoro

At Scoro, we’re all about getting rid of those tedious extra steps in your workflow. With this update, we are introducing several project management related improvements that significantly reduce manual work with similar or standard projects. Plus we’ve got some news on the emoji front! Here’s what’s new in Scoro.

Element Call Beta 2: encryption, spatial audio, walkie-talkie mode and more!

Back in March, we announced the first beta release of Element Call, our voice and video conferencing app powered entirely by Matrix. Since then, not only have we been busily using it for all our own internal small-group meetings (it currently only works with up to eight participants - give or take) but we’ve also been working hard on improving and updating it. That makes it really exciting to announce our first major update to Element Call: Beta 2. So, what does this update bring?

Two-Factor Authentication, App Productivity & Admin Logs (v7.0.1)

CurrentWare version 7.0.1 is here! With this release we’re excited to announce the introduction of two key security features: Two-factor authentication (2FA) and our first two admin activity logs! These enhancements provide an extra layer of security to help ensure that only trusted operators are accessing your admin console while providing greater visibility into what they are doing within the CurrentWare Suite.

Announcing Courier Automations: Application Logic for Notifications

We’re excited to announce a powerful new feature for the Courier platform: Courier Automations. Courier Automations is a toolset that includes both an API and a visual builder that allows anyone to easily configure logic for notification workflows. Need to send a reminder to class attendees 10 minutes before the class starts? Need to page an on-call engineer on multiple channels until they respond? These use cases and more can be achieved quickly and easily with Automations.

Support Assist: Machine Learning Capabilities to Help Service Desk Agents

During InvGate’s presentation at SupportWorld Live 2022, we are proud to introduce Support Assist, our AI engine that enhances the support capabilities of service desks for all types of businesses and departments. One of InvGate's guiding principles is to "simplify what is complex," and so for the last year we’ve been finding ways to leverage our solutions with machine learning, testing different tools inside our platforms that could make a real difference for our users.

May Update: Automations and usability improvements Scoro

Automating small parts of your work can do wonders for your workflow. With this update, we’ve further tweaked automation options for you and finished a number of other tiny improvements to help you cut down on the clicks when managing your projects and finances. Here’s what’s updated in Scoro.

What we launched in April 2022

Every day at Miro, we’re cooking up new ways for teams to collaborate seamlessly, no matter where or how you work. This month, we released enhancements designed to streamline co-creation, improve security for your company’s internal processes, and increase accessibility for screen reader users. To see how Miro’s latest improvements can help your team innovate and connect, check out our roundup of releases from April.

Collaborate more efficiently with the new Rocket.Chat's Trello App

As a team collaboration solution, we at Rocket.Chat are always looking for ways to make collaboration more efficient. Today, we are happy to announce a new app to the Rocket.Chat Marketplace that will make it even more easy for teams to work together and get more done. Most teams use a project management app to keep up with their day-to-day tasks as well as bigger projects.