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Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
10 Cost Saving Ideas for Large Companies You Need to Know
Looking for cost-saving ideas that actually work? In this blog you will get to know how to reduce costs without damaging employee morale.
Zero to App in Minutes: Automating Hackathons with Miro AI & MCP
Learn how to use Miro AI + MCP (Model Context Protocol) to turn visual ideas into a working application in record time. In this video, we walkthrough a complete "Agentic Workflow" designed for hackathons and rapid prototyping. We start by using Miro AI Workflows (Flows) to transform a simple idea into a comprehensive project brief, user stories, and high-fidelity mobile prototypes. Then, we leverage the Miro MCP server to give an AI agent (Claude Code) full context of our board to generate a production-ready Node.js app automatically.
Top 10 Employee Productivity Tracking Software in India (2026 Edition)
Since 2020, Indian teams have shifted quickly to hybrid and remote work. Meanwhile, most customer conversations now happen on WhatsApp and mobile calls. This change has created a blind spot for businesses using traditional productivity tools that only track desktop activity. When sales happen on phones and work happens in the field, time data becomes incomplete, and decisions suffer. Hence, you need an employee productivity tracking software in India that understands how business actually happens here.
Is Employee Monitoring Software Legal In USA
A recent college graduate in the U.S. revealed on TikTok that his employer installed monitoring software on his work laptop that takes a screenshot every 10 minutes, tracks keystrokes, mouse activity, and the websites visited during work hours. The employee described the experience as “pretty dystopian,” even though he understands why companies use such tools.
The messenger challenge for defence organisations
Cloud-based communication platforms like WhatsApp, Microsoft Teams, Signal or Zoom are widely adopted and generally considered “secure enough” for everyday enterprise collaboration. For defence organisations, and other sensitive areas, that assumption does not hold. Modern SaaS platforms require organisations to entrust their communications to vendor-controlled cloud services, frequently operated under foreign jurisdictions.
Slack School | Managing Your Notifications
Learn how to fine-tune notifications and organize your sidebar so the right information finds you at the right time. A calmer, more productive workspace starts here. Class dismissed!
What is a productivity audit? A modern leadership perspective
A productivity audit shows you how work actually happens inside your team members by revealing how they spend time, how workflows move, and how tools support or slow down daily work, so you can make better decisions before small issues turn into bigger problems. In this article, you’ll learn how productivity audits help leaders: How confident are you that you have a complete picture of what your team works on each day? On the surface, work often looks under control. Tasks move forward.
Customer Service Outsourcing: Strategic Advantages, Challenges, and Best Practices for Business Growth
Customer service outsourcing has become a strategic imperative for businesses of all sizes seeking to optimize operational efficiency, reduce costs, and focus on core competencies. In an increasingly competitive global marketplace, companies are leveraging specialized service providers to handle customer interactions across multiple channels, from traditional phone support to modern digital platforms.