Teams | Collaboration | Customer Service | Project Management

As a customer service agent, being a great communicator means everything. But your ability to communicate well goes beyond listening to what your customers and team members say. You also have to recognize how they’re expressing themselves and adapt your responses accordingly. Understanding the various communication styles can help you improve your relationships with customers and colleagues alike.

With the changing times, workplace norms and employee demands have evolved as well. Employees now prefer a flexible work arrangement like the compressed workweek or remote work over the standard nine-to-fiver. And if you’re considering allowing flexible working hours or flextime for your employees, you should set guidelines that clarify how it works in your company. How do you do that? By creating a flex time policy.

Today, many business owners face a dilemma — should you prioritize core tasks or answer customer calls? Fortunately, by hiring a virtual phone assistant, you can ensure you have enough time to focus on core activities while still attending important business calls. It can be IVR (Interactive Voice Response) or real people taking calls on your company’s behalf so you can focus on critical activities.

We think docker and container technologies are great and are here to stay. However, there are concerns about Docker Hub (hub.docker.com) and we want to make sure that if anything happens we can continue to provide docker images seamlessly. Additionally Docker Hub provides us with very limited information on pulls and we would like to understand more about how images are consumed so we can provide a better service.

Is there anything worse than opening up your inbox and seeing a bunch of unread emails or messages you haven’t followed up with? Email management is overwhelming at best and demotivating at worst. In fact, people who deal with more email experience lower job satisfaction and report feeling emotionally drained, frustrated, and exhausted. A messy inbox is also a time suck.

We’ve had a great start to 2021 here at Teamwork. Our first quarter of the year has been busy and we’re delighted to showcase the countless new Teamwork features. We hope you enjoyed trying out the new Teamwork releases over the last few months. In case you missed any updates, check out all of the new Teamwork features released in the last three months to see how each could help your business.