Teams | Collaboration | Customer Service | Project Management

We’ve massively expanded the range of call-related metrics from Zendesk you can share on your Geckoboard dashboards, opening up a huge range of possibilities for teams using Zendesk Voice. The new additions can now be found within our existing Zendesk Support integration, and allow you to monitor historical call performance in much more detail than before. Simply click the new Voice category within our Zendesk Support integration, and select from a range of new metrics including.

Discover how Asana’s Work Innovation Lab and Forrester are helping organizations combine collaborative work management and AI for real results. In this fireside chat, learn how to craft an AI strategy designed for adoption, transform your operational culture, and scale collaboration across teams. You’ll hear about: Crafting a winning AI strategy that’s built for adoption and scale Driving enterprise-wide digital transformation with collaborative work management and AI Shifting organizational culture & mindset to embrace this new future of work.

How does your team compare to the top performers? Most benchmarks are based on titles, surveys, or assumptions. This one’s different. Now, you can see how your team compares and what to do next.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for an eye-opening conversation about transforming support from a reactive function into a strategic powerhouse. The problem Chris solved:"I was the gatekeeper of data where I was getting a lot of requests from senior management... what's happening with tickets? What's going on with the customer journey?".