Teams | Collaboration | Customer Service | Project Management

How Smart Companies Track Salaried Employees' Hours: Tools & Tips

Most founders assume time tracking is only for freelancers or hourly staff. But that’s far from the truth. Tracking hours for salaried employees is like tracking your calories. Just as food logs highlight unhealthy eating habits, work hour tracking reveals insights you didn’t know you needed. You discover where projects get stuck, which tasks drain the most energy, and how much of your team’s effort truly matters.

How to Scale Smarter: Productizing Value with Brian Kessman

When businesses talk about “productizing,” they often picture cookie-cutter scopes and rigid templates. But according to Brian Kessman, that’s missing the point. Brian is the founder of Lodestar Consulting, and he’s spent 25 years helping agencies and consultancies scale without burning out teams or eroding margins. His approach isn’t about productizing services – it’s about productizing value. In this episode of The Handbook: The Operations Podcast, Brian and Harv dig into what that really means, and how it can transform both your client relationships and your bottom line.

What is resource management? A guide to getting started

Resource management is the process of planning and scheduling your team’s resources and activities—essentially anything that helps you complete a project. Developing a resource management plan can give you visibility into team member workloads. Learn how to manage resources and improve team performance. Making sure your team doesn’t feel overworked or underutilized is a challenge you’ll often face as a leader. It's easy to lose sight of your team's workload and bandwidth.

How Business Process Outsourcing Can Help Your Business Grow

Business process outsourcing BPO is a business practice in which an organization contracts out specific tasks or processes to an external service provider. These tasks or processes can include a wide range of back office or front office functions, such as customer support, data entry, human resources, accounting, and more.

How to Build Custom Timeframes & Cadences in Craft.io

Planning doesn't always happen in neat 3-month blocks. This video shows you how to use Custom Time Frames to map Craft.io to the way your team actually works, whether that is via PIs, specific release windows, or yearly cycles. The highlights: Jump to a specific step: Socials: LinkedIn/linkedin.com/company/craft.io Blog/craft.io/blog.html Knowledge Center/craft.io/knowledge-center.html.

Google Sheets dashboards: How to build them (and when to upgrade)

I’ve built a lot of dashboards in Google Sheets. Sometimes out of necessity, sometimes because it seemed like the fastest and most convenient option. One time, I needed a quick way to track weekly campaign performance across paid, organic, and email channels. I threw the data into Sheets, built a few charts, and had a working marketing dashboard ready in under an hour. It wasn’t fancy, but it worked.

Challenges Of Managing Remote Employees (& How To Overcome Them)

When managing remote employees you must put in extra effort towards communication to compensate for the lack of face-to-face time and ad-hoc chats. Without clear communication guidelines it’s far too easy for key information to slip through the cracks. To compensate, use a mix of communication platforms, don’t rely solely on email. Use video calls for face-to-face conversations, instant messaging for quick questions, and shared calendars to keep everyone on the same page.

How to Remove Image Backgrounds with Miro AI

You probably didn't know Miro could do this! Hidden within Miro's AI toolkit is a powerful background removal feature that works like magic. No more switching between apps or struggling with complex photo editing software - Miro AI handles it all in one click. TIMESTAMPS: This feature is perfect for creating professional presentations, cleaning up brainstorming boards, or preparing images for design work. The best part? Your edited image is automatically saved as a transparent PNG, ready to use in any project or download for external use.

Labor Efficiency Ratio: How to Calculate & Improve It with Flowace

Summarize and analyze this article with: ChatGPT Perplexity Grok Google AI Claude That’s the basic rule for performance improvement. Most businesses, like yours, already measure employee productivity in some way. But many aren’t measuring the right efficiency metric. The key is finding a way to link employee output directly to revenue. And this is exactly what the Labor Efficiency Ratio does.