Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

Ryan McNamara: The REAL purpose of ops: A revenue and growth driver

Operations is a critical role within agencies today. But beyond the day-to-day, there’s a big opportunity to leverage this role as strategic driver of growth and efficiency. How can you develop both yourself as a leader and your agency to deliver better results? In this episode, Ryan McNamara, Head of Operations for Rise at Seven, highlights 3 key areas that every ops director should focus on: Financial rigor - what metrics you should be looking at and how often, to help you make strategic decisions.

Working from home vs office: some pros and cons

There are many pros and cons when it comes to working from home versus working in an office. Some people are more comfortable in an office setting, while others prefer to work from home. Recently more people have been facing the choice of working from home as opposed to working from their office. This article will explain some of the pros and cons of working from home and working from your office.

Effective active listening: Examples, techniques & exercises

What if we told you listening wasn’t as simple as, well, just listening? In fact, different types of listening go beyond learning—you can also listen to improve your relationships, deepen your connections, and build trust. In this article, we’ll walk you through the different types of listening and show you how active listening can help you listen to understand—not just respond.

11 awesome call center software for small business needs

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.

OneDesk - Full Overview Demo 2024

Get a full overview of the features and customization options available in this powerful platform. OneDesk combines Help Desk, Project Management, and Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Change management in IT: What is it and how does it work?

As Greek philosopher Heraclitus once said, "Everything changes and nothing remains still, and you cannot step twice into the same stream." Ironically, change is the only constant — not only in life in general, but also in IT processes. IT teams may need to upgrade their hardware, migrate from on-premise services to the cloud, implement a new security patch, or deal with server breakdowns. How do you handle these changes to ensure minimal to no disruptions to service quality?

10 Best Procurement Management Software in 2024: A Handy Guide

Adopting the best procurement management software can streamline expense management and boost efficiency. This approach transforms the procurement process into a value-driven, results-oriented system that stakeholders will appreciate. To make this a reality, teams are turning to procurement tools to maximize resource value. And leaders are giving the go-ahead for AI and automation to refine operations and achieve better outcomes.

10 Best Vendor Management Software Solutions for 2024

Every organization wants to boost operational efficiency and improve costs while doing so. Achieving both is only possible if the organization partners with strategic external vendors and leverages the services of contract employees. But there’s a catch: overseeing these external relationships can add to already-overwhelmed teams. Enter vendor management software. A tool that centralizes all vendor information for one-click access.

The True Cost of Absenteeism and How to Combat It

Are you concerned about the impact of employee absenteeism on your organization’s productivity, morale, and bottom line? Do you wish to understand how to calculate absenteeism rates and implement effective strategies to reduce them? Look no further. This comprehensive guide will give you a fresh perspective on employee absenteeism, its actual cost, and how to combat it.