Teams | Collaboration | Customer Service | Project Management

Latest Videos

HaloITSM Vendor Management - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

AI Customer Service Case Study - Featuring Megabus

An interview with the customer service team at Megabus. This video will cover what they learned when incorporating Netomi's artificial intelligence to their customer support operations. Discover how the customer service team automates their most redundant support tickets at an extremely accurate rate.

Workflow Rules in Zoho Projects

Introducing Workflow Rules in Zoho Projects—automate and set up workflows for any work item in your project. From auto-updation of fields and statuses to auto-assignment of tasks and configuring notifications, Workflow Rules are highly flexible and customizable. Webhooks can also be linked to send notifications via third-party apps. These rules will make your work easier in every stage of your project management process.

Compact Insights: New Kanban Enhancements in Zoho Projects

Work can get pretty tedious if you're stuck dealing with just lists upon lists of tasks. And you have no idea about how much work is pending or where you are at currently, in terms of progress. This is where a view that can help you visualize your project and workflow comes into play. The Kanban view in Zoho Projects is not just an aesthetically pleasing view—it keeps everyone in your team on the same page, helps you categorize work items swiftly, identify bottlenecks based on a high-level view, and deem the project status at a glance.

HaloITSM CMDB - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

OneDesk - Getting Started

An in-depth introduction to the major features of OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Neeraja Ganesh | Project Managers & Storytelling

We're pleased to bring you this virtual seminar with Ms. Neeraja Ganesh. After a successful career in the Information Technology industry for 25 years, Neeraja Ganesh switched her career to work in the space of gender diversity and headed the JobsForHer Foundation. She now is a Consultant with the reputed training organization Quinnergy Leadership Academy. She is also a freelance consultant, who conducts various training programs and workshops on leadership and behavior.