Teams | Collaboration | Customer Service | Project Management

What is Courier | 30 Second Pitch | CodeStory S4E13 | Troy Goode | Notifications | multi-channel

Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately.

TeamSuccess Short Demo Public

The cost of acquiring new customers is much greater than what it costs to retain existing ones. A 5% decrease in monthly churn can result in 50% more revenue over a five year period. The best way to protect and expand your core business is to ensure your customers are succeeding with your product. With TeamSuccess, this has never been easier. Your customer success managers can actively monitor your customers and make sure they are continuously receiving their expected value.

Why You Need a Digital Experience Monitoring Strategy

Delivering a digital experience with traditional monitoring tools is a challenge. Most legacy tools are monitoring on servers and websites and lacking coverage on holistic real-time user experience. These tools also have a limited view into cloud services they don't own. Rapid migration to digital tools and platforms creates additional challenges for IT to deliver and manage end-user experience. New expectations as a result of remote work are redefining the new IT landscape. The workplace model is changing fast and a variety of variables such as internet speed, multiple endpoints, limited remote troubleshooting ability, etc. impacts the delivery of a great experience.