Teams | Collaboration | Customer Service | Project Management

Learn how to create and configure multiple internal forms to create new tickets or tasks. Each form can have defaults values enabling you to configure templates for quick creation. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

The power of the Send API

Integrating InvGate Service Desk with Zapier is an easy way to integrate it with popular tools and create amazing workflows.

Each module in the CurrentWare Suite can be purchased individually or as a bundle for the best value.

The InvGate Service Desk reporting feature is a powerful way to slice, dice, visualize, and store your most crucial performance information. Join us in this video to see how to make a custom monthly report.

We360.ai for your Business.

Board view insights give you and your team the ability to make make data-driven decisions about the health and scope of your current sprint to ensure work stays on track - all within the context of you board view.

Handling IT support through email can be challenging, but adding an email ticketing system might help you put some order into the chaos. This means that by using it, you can meet the customer where they are and you wouldn't need any training for the end-users. In this video, you will see how to configure an email ticketing system in less than 5 minutes with InvGate Service Desk.

PM Sam Ugulava explains how findable drafts work and delivers insights into feature decision-making.

Recently the Community hosted our 3rd KCS event where we took a look into how Zendesk handles Knowledge Management. Our experts from our Self Service Team showcased their best practices around KCS and explained the importance of the solve/evolve loop and how it can identify any gaps missed by Knowledge-Centered Support. We also sat down with customers and addressed questions live from the community on our topic of focus!