Charlotte Ward is the Head of Support at Snowplow, a behavioral data management platform that collects and operationalizes behavioral data at scale. She has worked in high-tech organizations from startups to blue-chips for the last 25 years and has been leading teams for the last 16 of those. A Jill of all trades, Charlotte also manages the Customer Support Leaders podcast which has 10,000+ downloads. Join Charlotte and Netomi for a candid conversation about what CX and Support leaders need to keep an eye on in the new era of customer service.

For fifty years, frog, the global design and consulting firm, has had a tried-and-true process for helping their clients design and launch new products and businesses. At the start of the pandemic, they had just three weeks to take it all virtual. Using Miro, they recreated the energy of in-person workshops digitally — then found entirely new ways to innovate.

Welcome to the March edition of What's New in Asana!

With meetings and workshops moving online, it’s a whole new world for facilitators. In this first edition of Focus on Facilitators, three facilitation pros — PayPal’s Laura Ward, Crema’s Justin Mertes, Servis 8’s Ana Kyra, and moderator, Miro UX Researcher Eduardo Gomez Ruiz — share knowledge, tackle challenges and learn how to apply some new techniques.

Teamwork CRM is sales CRM software that helps you to develop your sales process, plan and manage your company’s growth and bring clarity to a chaotic pipeline.

Teamwork is work management software for people who want to own the big picture — giving you everything you need to collaborate effectively, hit deadlines, and achieve high performance results.

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.