Teams | Collaboration | Customer Service | Project Management

With mobile devices becoming ever more frequent in everyday work operations, ITSM solutions are incorporating a mobile help desk alternative to attend to the needs of remote support and faster ticket resolution. Both agents and end-users stand to benefit from its accessibility and enhanced operations. However, to work properly and encourage effective adoption, these solutions must include certain key features.

As a form of communication, messaging has grown more important than ever for businesses. With digital transformation well underway, instant messaging became a part of our work lives, not only private ones. Recent statistics paint a clear picture: Why this shift, you’d wonder? ➝ Speed and Efficiency: Consumers appreciate swift responses; business messaging caters to this, facilitating rapid and direct interactions.

As the online communication landscape evolves, the need for a secure and private communication platform has grown exponentially. This need is what drives us. We are proud to introduce Element Starter: a brand new offering designed to provide IT administrators with a free, self-hosted, and user-friendly on-ramp to the world of secure communications and digital sovereignty. Get started by downloading Element Starter.

At Simpplr, our guiding vision is to deliver a seamless and personalized work journey for every employee, no matter where or how they work. This North Star is the driving force behind our commitment to constantly innovate, improve and expand our portfolio of industry-leading workplace technology solutions. A testament to this commitment is our recent acquisition of Socrates.ai, an advanced AI-powered virtual employee assistant.

How is AI transforming various aspects of human resources management? In a recent interview with seasoned HR and AI expert, Rajamma Krishnamurthy, we explored the growing role of AI in the HR space — particularly focusing on how AI can enhance the employee experience.

We recently commissioned Forrester Consulting to deep dive into the future of secure communications within the workplace. The results are mind blowing! Off the back of the pandemic, organizations have been caught flat-footed. They now have serious problems with how their workforce communicates; from the shortcomings of email to the Wild West of messaging apps. We’ve made the study - The Future of Secure Communications - available for download.

It can be challenging to get a team excited about their work. People are often not motivated to do things they don’t want to do. As a manager, you must find ways to motivate your team to reach their potential and produce their best work to improve team performance. This blog post will look at why motivating your team is essential and how you can do it. We’ll also explore the different types of penalties you can use to motivate those struggling to meet the target.

When managing a distributed team, using a time tracking tool is a no-brainer for monitoring employee hours and attendance. But what if your employees work offline or lose their internet connection? Offline time tracking software is essential for recording hours worked, even when your team isn’t online. This type of tool maintains accurate, updated timesheets without needing manual entries. Which app integrates best with your team’s workflow?

In recent years, the concept of remote work has gained traction, but the COVID-19 pandemic made it a necessity for companies worldwide. With this drastic shift, questions about the future of work have come to the forefront. To gain insights into this evolving landscape, Liam Martin had a conversation with Dave Mastronardi, the CEO and founder of Gamestorming Group.

In the dynamic world of financial services, creating an equitable employee experience (EX) is a challenge that demands attention from day one. As organizations navigate a competitive landscape, the importance of retention becomes paramount.