Teams | Collaboration | Customer Service | Project Management

Developing and implementing strong company values can totally transform your business – it can help managers to make better decisions, stakeholders to hire the right people, and employees to exemplify the best parts of your business culture. While they may seem insignificant, establishing clear core values can be a huge asset and play a big part in elevating your company.

We surveyed 9,400 hybrid workers around the world to understand the current state of emoji.

Outsourcing is a smart strategy that helps businesses reduce their in-house burden and gain new operational capabilities while reducing their expenses. However, without adequate planning and monitoring, companies may face pitfalls that can negate the benefits of outsourcing. This becomes even more critical post the Covid 19 pandemic, which has forced business owners to rethink their priorities and strategies.

Shift scheduling software helps you create and assign shifts to employees, but it can do so much more. The best employee scheduling software can take care of all your company’s complex scheduling needs, help you manage attendance and tardiness, and track billable hours. In this article, we’ll list the top 15 shift scheduling solutions and discuss the three benefits of using them for your company’s scheduling needs. Let’s get started.

Simpplr partnered with Ragan Communications to explore this theme in our 3 Approaches to the Strengthening Employee Experience eBook. We see that the workplace is in a time of change and that it may never return to the way it was before. The new remote reality has been proclaimed as something that will not go away.

Virtual collaboration is the new name of the business game in 2022, with at least 25% of employees in the US predicted to be working remotely by the end of the year. As the Work-from-anywhere movement continues to grow and online meetings become the industry standard, remote employees increasingly rely on access to SaaS and mission-critical services directly from the Internet.

Instant messaging platforms are more popular than ever. With the rise of instant messaging giants like WhatsApp, Facebook Messenger, and WeChat, we can only expect more intense communication via texting. Moreover, instant messaging platforms are taking over business communication as well. Lean and user-friendly messaging solutions have taken over telephone, faxing, and emailing. They enable teams to communicate and collaborate more successfully, even in a hybrid work environment.

Every company wants to scale up. An often overlooked aspect of scaling is customer relationship management (CRM). And service desk issue-tracking systems (also known as ticket management systems) are essential to CRM. Consequently, customer issues, inquiries, and complaints start to increase. Dedicating a significant portion of a company’s workforce to sifting from call to call and providing customer support takes a lot of work and resources.

A bug tracking tool allows testing and development teams to record and track bugs in their software. Log, track, and monitor bugs, automate processes, and communicate with your team and customers with OneDesk’s robust set of features.

A significant number of employees fail to track their time effectively. Without proper time tracking technology, your business could be wasting money on billing. What are the benefits of creating an effective time tracking system? Keep reading to learn how to integrate time tracking software with your access control system. This guide will cover everything you need to know about establishing an integrated time tracking system to ensure your employees effectively track their time.