Teams | Collaboration | Customer Service | Project Management

How banks and financial institutions can improve customer retention and engagement

Financial Services is undergoing a major digital transformation. Technological advances are changing the very core of the business - making transactions and related processes automated. With automated and digitalized services, banks and other financial organizations are looking for effective ways to retain old and attract new customers. Research suggests that FinServ organizations will be able to differentiate themselves from others with the quality of customer service.

Leading Causes of Employee Turnover and Ways to Reduce It

According to Gartner, a staggering “91% of HR Leaders are concerned about employee turnover in the immediate future.” With recent changes to the labor market — we’re looking at you Covid-19 and The Great Resignation — this statistic isn’t surprising. What’s more surprising is that employee retention isn’t as tough to improve as you might think.

Understanding OKRs for project management

OKRs can be a powerful tool in an organization’s arsenal for creating alignment, focusing on outcomes instead of just effort or task completions, and surfacing the right operational priorities. They’re just as powerful within departments and teams, and it’s in this latter area that project managers often start to get involved in the OKR process. But what about using OKRs within the project management discipline?

What is Horizontal Communication and How to Implement it in the Workplace?

Technological advancement is growing exponentially. Every day, there is something new that helps businesses reach their potential, and opens up many new opportunities for them. Innovative solutions play a positive role in creating new jobs and motivate employees to develop their skills. It’s no secret that improving skills and developing them helps professionals move up the career ladder. Sharpened skills add value to employees and make them desirable candidates for positions.

Case Study: Improving NPS Indicators with Audit-Ready Processes for Lending Institution

With 40,000 clients, EfectivoSí is a leading financial company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the financial business, it faces great challenges in the management of services and technology. The financial industry holds particularly rigorous policies and regulations defined by the Central Bank.

M-Files' Head of Design Walks you Through our UX Refresh

At M-Files, we are actively investing in the user experience and want to keep continuously improving our products. This investment will lead us to launch several small and big updates during this year. We are also making changes to the way we focus on end-user needs, as we want to make M-Files a product that is not only highly functional and secure but also a pleasure to use.

The Top 5 Benefits Of Hiring An International Contractor

There are many benefits to hiring an international contractor. Working with an international contractor allows you to access new markets and expand your business into new territories. Additionally, international contractors often have expertise in specific industries or regions that can help you reach your goals faster and more efficiently. To find the best international contractor for your business, research the options and compare pricing and services.

6 best chat apps according to developers

Providing efficient chat options to developers can help optimize workflow and increase your business’s return on investment (ROI). Developers must stay aligned with their team when working on a project. Connecting them via a chat platform is the easiest way to do this. With the help of an adequate chat app, you can achieve project-based communication within your teams.

How Time Management for Managers works in IT Industry

The information technology (IT) sphere includes many areas that need a careful and professional approach. It is vital to choose the right software for time reporting and tracking to handle any processes in your company, whether it is product development, marketing, design, or customer support. While project managers often try to combine many tools in their arsenal, you could find and use a single time management instrument to maximize the performance of your business activities.