Teams | Collaboration | Customer Service | Project Management

Greg Sanker on HR and IT Collaboration to Improve Employee Experience

HR and IT collaboration may just be the answer to all of your employee experience problems. In a world where team members and companies alike are facing immense challenges with adapting and changing, IT solutions are what the HR department needs to enhance employee experience, and the people element is what the IT department lacks to create a holistic technology solution for everyone.

What is the Customer Experience?

B2B Customer Service can make or break a company; at the center of that service lies the customer experience (CX). But while 87% of companies believe they provide a strong customer experience, only 11% of their customer base agrees. For B2B companies, that disparity can be particularly damaging. Business customers tend to have a higher standard when it comes to service. They’re typically spending more and coming to the table with more clout than the average consumer.

The Pros and Cons of Voice Assistants in the Workplace

Voice assistants have been around since the early days of the Internet, but it wasn’t until Apple introduced Siri in 2011 that they became an essential part of our everyday lives. The technology and uses of digital assistants have grown exponentially since then, and now these voice-activated tools are being used in places beyond our homes and phones, such as in the workplace. Microsoft has made waves with its Cortana, and Google has released its own offering known as Google Assistant.

Strengthening Digital Governance with Compliance

Compliance and corporate governance have evolved into key practices that organizations must adopt in their operations. The steady demand for digitalization in business is one of the key drivers for these practices. Now that products and services are brought to digital platforms, organizations are not only expected to innovate and mitigate risks.