Our workplaces and spaces have changed in the years following the pandemic, with workers more distributed than ever. In 2020 and 2021, the focus was on “getting back to normal,” followed by a push to overcome and adapt to a new normal. This transition will stay with us for years as organizations strive to create a cohesive and inclusive workplace.
After connecting with Miro learners in live trainings and reading feedback on our courses, we’ve learned a lot in the past year. From experimenting with hybrid work, to improving working sessions with colleagues, to trying to get everything done more efficiently, we’ve been inspired by your hunger to work smarter.
As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. They expect the same personalisation and excellent service no matter where (or when) they shop. Retailers can deliver great omnichannel CX and reap the rewards.
When you’re tracking time worked with a clock in and clock out system, there’s always a concern about maintaining accurate records, especially when it comes to buddy punching and other forms of time theft. That is, someone clocking in for another co-worker or someone clocking in for their shift even when they’re not at the right office or location.
An effective B2B help desk is an excellent start to building a quality customer experience. For internal and client issues, help desks provide a streamlined way to submit support tickets, get assistance, and provide valuable information to the business. This is only the case, though, if it is done right. To ensure that it is effective, implement help desk best practices with proven results.
Banks that consistently optimise the customer experience grow 3.2x faster than competitors that don’t. And with over 50% of consumers reporting that they’d switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. Here are some trends and best practices to help guide your CX strategy – and drive customer relationships that last.
Since the dawn of man, connection, community, and communication have been essential for our survival and development as a species. Many things have changed over the last thousands of years, but the importance of connection has remained the same.
Many of the largest manufacturers have grown through acquisition, and this means bringing together so many different business processes, making the decision on what to consolidate, and what to keep separate, often challenging to say the least. Many manufacturing business processes– such as order to cash– weren’t originally intended to be joined up. That has often resulted in a lack of visibility around the pre-sales and post-sales experience.
