Teams | Collaboration | Customer Service | Project Management

Artificial intelligence has the potential to not only improve the customer experience, but also drastically improve the admin and service operations experience. We believe AI can make service operations much faster and more efficient, allowing service teams to focus on delivering better CX instead of being bogged down by time-consuming admin work. As such, we acquired Tymeshift in June 2023 to give organisations using Zendesk an easier way to manage their teams.

Master the art of leadership, leveraging employee monitoring tools like Insightful for strategic support, autonomy, and targeted development.

Explore how shifts in employer-employee dynamics and the rise of remote work are reshaping workplace loyalty, and discover how remote work time tracking tools like Insightful work to fortify trust and commitment in the modern digital era.

Within thе sеcurе communication domain, thе choicе bеtwееn chat platforms can bе a critical dеcision for businеssеs. Mattеrmost and Elеmеnt еmеrgе as two prominеnt playеrs and еach catеring to distinct audiеncеs.

Great leaders always follow leadership goals, ensure their teams perform well, and help the business grow. But great leaders are not born but trained and created over time. Setting leadership development goals is a key part of the process of turning yourself into a great leader. This involves identifying areas for improvement and skills that leaders should possess and then consciously working toward developing these skills. Which leadership goals should you focus on in the coming year?

Teramind’s AI team has uncovered evidence that roughly 7% of employees actively “fake” digital work activity. Let’s define exactly what that means and why it may be a bigger deal than you think.

Asynchronous work — when team members collaborate on the same project or assignment, but not at the same time — is a growing trend in the world of digital and Agile product development. Many teams have discovered that when time is of the essence, scheduling yet another meeting to “sync” might not be the best call. With full calendars, different time zones, and tight deadlines, asynchronous work can be a more efficient and flexible alternative.

Businesses rely heavily on IT systems to drive efficiency and deliver exceptional customer experiences. That’s where IT service delivery comes into play. The IT service delivery framework encompasses a range of processes and practices that ensure the smooth and effective delivery of IT services to internal and external customers. Why does this matter to businesses?

Both managers and employees sometimes view one-on-one meetings with trepidation. Managers worry about the correct format and handling tough discussions, while employees might dread criticism or question the meetings' usefulness. But when effectively organized and focused on open communication, the one-on-one meeting is a key driver of team productivity, morale, and engagement, benefiting all involved.

Workplaces are hive centers of variety in today’s fast-paced global economy, not only in terms of skill sets and backgrounds but also in terms of age composition. The relationships between various age groups in the working have long been of interest, and new research has highlighted the negative effects that generational conflicts may have on worker productivity. In the US and the UK, generational conflicts have been connected to decreased workplace productivity, according to a PR Newswire study.