Teams | Collaboration | Customer Service | Project Management

You do your best to provide outstanding customer service. You work hard, follow best practices, and go the extra mile to try and deliver a positive customer service experience. But how do you know if it’s working? To really understand what your customers think about your company, you’ll have to ask them. That’s where customer satisfaction (CSAT) surveys come in. Customer satisfaction surveys are a great way to find out how you’re doing — and how you can do even better.

Managing toxic people in the office is a nightmare. But when employees shift to working remotely and bring their unhealthy behavior with them, “nightmare” becomes an understatement when describing toxicity in the workplace. With most of the world’s organizations shifting to remote work, you just be prepared for all the challenges that come from working from home (WFH). And one of the challenges you must prepare for is dealing with toxic employees.

People are usually reluctant to embrace change. But with the ongoing pandemic – something that nobody could’ve predicted – they were left with no choice. Remote workforces are now the new normal, with large and small businesses embracing the work-from-home arrangement. Although this new trend is still taking shape with many businesses still adjusting to it, one of the main challenges is employee retention.

Growing your business doesn’t have to be an unwieldy process if you have the right approach in place.

How do marketing teams stay organized and manage a range of different activities under one umbrella? With email, content, public relations, advertising campaigns, demand generation and everything in between–how do you create a marketing workflow that can handle the minutiae of every project? It can be a headache trying to remember what needs to happen and when–especially when you get into the small details or the overarching goals of each activity.

For software products of every scale, emails are the de facto standard for notifying your users. It’s a fast, cost-effective, and readily accessible channel for reaching your users, especially if you’re sending transactional emails or generating event-driven alerts. In this post, I’ll go over three ways to send emails with Python. Apps can leverage Python for sending emails for an array of use cases.

Sales engineers play a significant role in bridging the gap between internal teams and customers. This shared services team has product experts who possess a sound technical background and a deep understanding of customer expectations. With that, they support several business functions like Sales, Customer Service, Research and Development, and so on. Sales engineering professionals can wear many hats because of their in-depth understanding of the products and the business itself.

Too many customer experience initiatives don’t even get their business case approved. Why is that? Usually because the business case is just weak. It lacks a clear focus on measurable deliverables that will have a positive financial impact on the business. To make the board invest in your CX business case you must show how the initiative will do one, two, or all of the following.

When a company first starts out, the team is often cross-functional in its nature. This overlapping of responsibilities allows a company to be scrappy and grow quickly without too much overhead. Over time and through this period of growth, companies start to expand and develop more definition in terms of its different internal functions: sales, marketing, customer experience, operations, finances, and more.

Delivering life-saving vaccines required solving complicated logistical problems on a global scale.