Teams | Collaboration | Customer Service | Project Management

An inbound call center acts as the link between the customer and the company by handling incoming live calls for customer service. That’s why it’s necessary to ensure that your call center agents perform well on all calls. A good way to do this is to measure their performance regularly using certain inbound call center metrics. In this article, we’ll discuss fifteen inbound metrics that can give you insights into your call center’s performance.

In this article, we’ll share several Excel time tracking templates (i.e. weekly, biweekly, and monthly timesheets) that you can use to track employee hours and calculate payroll. That said, tracking time using Microsoft Excel comes with downsides, namely the fact that Excel does not solve for: In this post, we’ll share several useful Excel time tracking templates.

The pandemic has obviously changed the way we work. Most of us are still working from home until today. Thanks to the internet and technology, though, we can get our individual work and team projects are done seamlessly – no matter how far the distance between us and our coworkers. That might seem impossible without the help of project management tools. Today, project management tools are popular more than ever.

To stay at the top of their games, project managers must constantly evolve and learn about new trends and techniques within the industry. There are a ton of online courses and classes you can take to do this. But another resource that will keep your skills sharp is project management books. 📖 Books are a great way for project managers to go deep on planning, product design, marketing, and growth to improve their work.

Facilitators and champions who onboard new Miro users can take advantage of our new How-to templates available in the Building Blocks section. Each template includes an image showing where to find the tool, a short gif demonstrating the tool in use, and an exercise to try it out. Feel free to use the templates when organizing workshops and meetings.

Do you know how to improve operational efficiency in your organization? As we emerge from the COVID-19 pandemic, you should aim to hit the ground running with an organization-wide productivity drive. A decline in productivity has been a key concern for many operating remotely during the pandemic. With employees entering back into the workplace, it is time to start examining ways to improve operational efficiency.

You’re at your desk when you overhear two fellow support agents debating the difference between customer service and customer experience. They ask you for your take, and your palms turn sweaty—you have no idea how they’re different. Many support agents use customer experience and customer service interchangeably, but the two terms do not mean the same thing. Understanding the difference between them is critical. Why?

More than ever before, employees are working remotely as work-from-home culture becomes the norm due to global conditions. Though things will eventually shift back to in-person work, remote work has gained a firm and likely permanent foothold moving forward. Managing a remote team has a number of stark differences from managing in-person work, and one of the hardest things to address among your employees is stress.