In the dynamic world of Business-to-Business (B2B) Software as a Service (SaaS), providing exceptional customer support is non-negotiable. One of the key tools that can elevate your support game is live chat. However, to ensure that your live chat is as effective as possible, tracking the right success metrics is crucial. In this blog, we’ll explore the critical Key Performance Indicators (KPIs) you should focus on to track the success of live chat in B2B SaaS support.

It’s a bright Monday morning, and the huddle of the week is about to begin. Mellow anticipation stands in the air: the deadlines are around the corner, and the stress is looming, while motivation seems so far away over the Seven Seas. As a manager, you are familiar with the frustration of accomplishing the required work within the said timeline. But what if you decided to confound this trend?

It is not surprising that 90% of enterprise analytics and business professionals say that data and analytics are key to their digital transformation When as an HR working in an organization you are positioned to make decisions you have two choices. While, you may be overpowered by your gut to take a certain decision, it may not always be the best suited choice. Reason: You do not have any proven numbers to back-up your decision. By leveraging data you can see proven structures that work with proof.

As organizations transition back to in-office or hybrid work models, clear and effective communication of return-to-work policies is essential. Employees need transparency, guidance, and reassurance during this transition. A well-communicated policy can ease concerns, increase engagement, and ensure a smooth transition for all employees.

Discover how workforce insights help overcome transformation challenges and keep your teams aligned for lasting success.

Intrinsic motivation refers to behavior driven by internal rewards. By practicing a combination of intrinsic and extrinsic motivators in the workplace, you can positively influence your team and empower a healthy workforce. Wondering how to motivate your team without the need for external rewards? Intrinsic motivation might just be your answer. Encouraging your team with intrinsic motivation and positive feedback can be a healthy alternative to performance incentives.

If your company is struggling to collaborate, feeling disorganized, or implementing a major change, PMO can help set and maintain organizational processes across the entire business. Learn how your teams can use a PMO for better cross-collaboration and project management. Every organization reaches a stage of growth where teams start doing things a little differently.

In today's fast-paced digital landscape, the cost of bad workflow in enterprise companies has grown significantly. Without effective workflow automation tools, employees are forced into time-consuming, manual processes that drain productivity, increase operational costs, and hamper organizational agility. Many enterprises still rely on outdated systems and scattered workflows that prevent them from reaching optimal productivity.

Since it has become so advanced, the demands and expectations from time tracking software in 2025 are also the same. These days, every business has a software solution to track work hours. Furthermore, this implementation is there regardless of the organization’s size, industry, working models, and niche. Overall, work-hour trackers are an essential part of every business.

Interested in setting up an employee monitoring policy? An effective employee monitoring policy helps you keep track of your employees’ activity and boost workplace productivity while clearly addressing any privacy concerns. In this article, we’ll explain why you, as an employer, should consider an employee monitoring policy for your workplace, as well as what’s typically included in one of these policies.