Ask most people to describe a customer service interaction, and they’ll likely give examples of telephone calls, emails, or maybe even text-based chat. The image of call centers staffed with cheerful agents wearing headsets while multi-tasking between chats, emails, and phone calls have come to symbolize a typical customer service program for many. Not surprisingly – these technologies have dominated the field for decades.
As companies and teams become more and more distributed, communication only becomes more important. For organizations that deal with finance matters, this is only more true. There is no room for miscommunications and distractions when there are large amounts of money being transferred and worked with. One client came to us seeking a solution to their management of tickets, along with some sensitivity to permissions, communications, and the ability to track change.
When it comes to customer service, are you crushing the competition? According to Microsoft, 96% of consumers say customer service is an important factor when choosing between brands. In this ultimate guide to customer service, we’ll provide you with the information and inspiration you need to push your customer service offering higher.
When it comes to managing your work, there are dozens and dozens of project management methodologies to choose from. But as you begin your research into which methodology is right for you, you’re probably going to see one particular word show up over and over again: Agile. It seems to shimmer in your peripheral vision like some sort of project management mirage. Is it real? Can all the avowed benefits of agile project management really be true?
We released Zulip Server 2.1.2 today. This is a security release, containing a few dozen cherry-picked changes since Zulip 2.1.1.
When it comes to setting quotas, a lot of sales managers like to turn to a simple annual run rate. And while an ARR may be the quickest and easiest way to predict future sales results, we’ve seen that it’s far from the most precise metric. By contrast, the exponential smoothing formula lies on the complete opposite end of the spectrum. Although it’s one of the most complicated sales forecasting methods, it is also arguably the most accurate.
Mattermost 5.19 includes new features that will help your team work together more efficiently. Try these new features by downloading Mattermost 5.19 today. Since it includes security updates, upgrading is recommended.
Ice breakers are a fantastic way to get team members acquainted with each other—especially if teams work remotely or there are new faces in the office. We often spend more time with our coworkers than family or friends. But teams don’t always know the best ice breaker questions or games. You can use these simple team building activities to quickly help diffuse anxiety or awkward silences in meetings.
You’ve read every article, watched all of the webinars, and you’re convinced: today is the day we take our customer service to the next level. But it turns out that buying into the importance of good customer service is the easy job. First you have to uncover the definition of good customer service, and then provide proof to management in sales, product, and other departments that exactly how customer service has a major impact on your company’s bottom line.
Is anyone not sold on the benefits of becoming more data-driven? Data brings a wealth of benefits, enabling a world where intuition, gut-feel and conjecture give way to hypotheses validated by concrete information. But even if data is the new oil, finding an effective way of extracting it is easier said than done – just like oil, it’s liable to spills, hard to refine and difficult to manage.
