A team member with no tasks on their plate might scream “overstaffed project.” However, it might otherwise mean other team members are dealing with a heavy workload. And this is what you don’t want to see when managing workloads—an unbalanced workload distribution. Uneven workloads are unfair and financially ineffective.

Running a call center efficiently requires focusing on a lot of areas at the same time. But, how can center managers do that? Well, a good starting point is having the right workforce management (WFM) system for your call center. For example, WFM helps you predict how many calls you’ll get to ensure you have enough agents with the right skills. It focuses on keeping agents happy and your customers satisfied, all at the same time.

An IT Service Management (ITSM) framework is essential for ensuring your IT services operate efficiently. It helps align IT services with business goals, enhances overall performance, and improves the customer experience by providing reliable and responsive support. Using a strong service management system helps your IT match your business goals. It also makes your operations more efficient and flexible.

Human Resource Management (HRM) is a critical function within organizations, responsible for managing the most valuable asset: people. It encompasses a wide range of activities, including recruitment, training, performance management, and employee relations. In this article, we will explore why HRM is essential for organizational success and delve into its various components and benefits.

Ever feel like tracking deadlines, task assignments, and progress updates is a never-ending struggle? You're not alone. Project managers everywhere face these common hurdles, often leading to stress, delays, and inefficiencies. Most project management teams juggle multiple projects, each with its own set of deadlines and priorities. The sheer volume of tasks and the need for constant updates makes it difficult to keep everything on track.

193 To boost productivity and protect information, many organizations prefer monitoring employees. But it should be done ethically. Yes!! You read it right! There are employee monitoring ethics that should be considered. In this blog, we’ll delve into detail about it.

In my recent discussions with business leaders across various industries, a common thread has emerged: budget cuts and reorganization. While the COVID-19 pandemic led to a surge in hiring and spending, today’s inflation, interest rate increases, and general economic uncertainty are forcing businesses to cut back. One of the most prevalent cuts I’m seeing is around tech stacks. While this might feel nerve-wracking, I see it as a positive.

Best practices for getting AI buy-in on your team, according to the experts.

We’re bringing you a few small but useful usability improvements in the project view this month, from task sorting to updated calculation logic in the budget charts. Consider it a little summer maintenance as we prepare for some bigger updates coming your way.