Teams | Collaboration | Customer Service | Project Management

Although many of us are still in lockdown around the world, the first month of the year has passed by quickly in Teamwork as we've been focused on delivering valuable features across our platform.

The past year has proven that even with good planning, everything can change in a blink of an eye. It’s even more important now than ever to be able to foresee unexpected events, adapt, and be ready to change pace or even direction when things don’t go exactly as planned. See what’s new in Scoro.

Time for the first CRM release of 2021 and it’s one that a lot of our customers have been requesting over the last few months. Up until now, Teamwork CRM has not included a way for our users to recover or restore CRM deals (leads, opportunities, activities and notes) that were deleted, whether by design or accident. Once a user deleted these CRM artifacts, they were permanently removed, which is not an ideal user experience and has been the cause of some anxiety for some of our customers.

The Jan 2021 Release of OneDesk was rolled out on Jan 23 2021. It included the following features and enhancements.

When we introduced Miro Live Embed, we wanted to empower any partner to bring Miro’s collaborative whiteboard to their product with minimal development effort and no cost. Our goal is to make it as easy as possible for anyone to have access to a powerful visual collaboration experience, whenever and wherever they need it. Today we’re excited to share some of our newest partnerships and the flexible ways these partners are offering an embedded Miro experience within their products.

Do you have customers that contact you during out of hours and although your team immediately responds once they clock in, your first response times and resolution times are simply inaccurate and your customers are dissatisfied? Or, do you offer multiple levels of support but you can't effectively track or bill for the additional service? Well, now you can.

Channel your excitement! Element Matrix Services (EMS), our Matrix hosting platform, is formally launching Slack Bridging! Having soft-launched Slack Bridging last year, EMS already provides bridges to Slack for a wide range of customers and thousands of simultaneous users.

Scoro is happy to announce that we certified our first round of global partners. The batch includes nine companies: Congratulations to all partners who completed the certification program! The certification highlights that our partners have passed a detailed training and testing process and are qualified to provide independent services regarding Scoro.

At Miro, we believe in the power of community. It’s crucial to have a group of like-minded people to connect and discuss what matters, especially during this challenging time. Last year, people around the world began to gather in the Miro Online Community to share ideas, learn best practices, meet other Miro users, and get support. We’ve now reached an incredible milestone of 10k registered community members!

Mattermost v5.31 is generally available today. This is an Extended Support Release and includes bug fixes for increased stability (see changelog for details) as well as the following new features: Enterprise Edition All Editions