Customer service teams usually operate 24/7 and often face unpredictable challenges while handling customers. Fortunately, strategic solutions like call center workforce management (WFM) enable call centers to operate smoothly while keeping customers and agents happy. In this article, we’ll cover why call center workforce management is important and how technology makes it more efficient. We’ll also share five excellent tips to develop a solid WFM strategy.

Working as a remote software developer gives you flexibility and freedom, but it’s also full of challenges. Making the correct decisions is crucial to staying on the market. Unfortunately, however, many remote developers commit mistakes that hurt their ability to build their business. Below are five common mistakes by remote software developers that business owners or IT managers shouldn’t ignore.

When it comes to employee monitoring, most of the employees do not favor it. The main reason behind it is that they do not like someone monitoring them all day long. It feels more like spying rather than observing. In fact, many employees believe that organizations are doubting their loyalty through this software. Thus, keeping such factors in mind, today, we will talk about five common myths about employee monitoring software.

The big day has finally come! We are excited to announce a new product joining the list of our Customer Service Tools – It’s a “Live Chat Software”.

Employees working in call centers have the opportunity to work with customers to create pleasant experiences. While the work can be complex, the effects of delivering an exceptional experience to customers are worth it. In order to keep your employees motivated, It is critical to provide incentives that will boost productivity and maintain morale.

The traditional way to measure customer service metrics is to track averages, such as average reply time or average resolution time. But Geckoboard’s Customer Support Experience Report found that some companies measure first response time as a service level agreement (SLA) metric rather than an average. SLA metrics are internal metrics used by customer support teams to set targets for the proportion of customers who will receive a predefined minimum level of service.

As a business owner, it is vital that you introduce a secured employee monitoring software to guard your employee’s confidential information. Besides, employee monitoring helps to maintain your company’s data privacy and improve IT security. This article shows that the employee monitoring system does not spy on or violate the personal space of an employee.

In this post, we’ll discuss why Buddy Punch (our employee time tracking software) is the best option for businesses with multiple employees. Specifically, we’ll cover how Buddy Punch: Then, we’ll list 7 other time clock apps for multiple employees, while comparing their key features and online reviews to help you select the solution that best fits your specific business needs.