Field technicians, as part of their service workflow, are required to execute certain repetitive tasks each day. These tasks improve information dissemination across teams, ensure that the documentation for every service request or task is up-to-date, and help visibility and coordination between helpdesk and field teams. These tasks are of paramount importance for your support and field teams to function smoothly.
Tanay is the Head of Developer Relations at n8n. He has published books on WebVR, virtual assistants on Raspberry Pi, and FirefoxOS. He has been listed in the about:credits of the Firefox web browser for his contributions to the different open source projects of the Mozilla Foundation. I’ve been involved in the DevOps world for a while and yet I finished reading The Phoenix Project only recently. The book piqued my interest in how teams execute their incident response playbooks.
Want to learn how to use Skype for Business? The current global pandemic has forced many businesses to go remote — but that comes with tons of communication challenges! Luckily, Microsoft’s Skype for Business is a popular video conferencing tool that can help you overcome that. But if you don’t know how to use it properly, your communication issues are only going to get worse. Don’t worry! This article is a step-by-step guide on how to use Skype for Business the right way.
Starting today, all Miro users have access to Grids, a new widget that allows you to organize content within visual tables in a matter of seconds.
Whether you’re new to Asana or a power user, knowing how to structure your work in Asana is the first step toward connecting individual work to larger initiatives or goals. In fact, according to the Anatomy of Work Index, employees who have clarity on how their individual work adds value to their organization are 2x more likely to be motivated at work.
At any moment, there are more than 20 million containers at sea, transporting everything from raw materials like oil, steel, and wood, to consumer products like TVs, toys, and textiles. That makes operating ports complicated business, which is why companies like 1-Stop Connections, which provides SaaS solutions to keep those ports working efficiently, are so vital.
Not every company has the staff, tools, and skills required to meet their customers’ expectations of call center service. For example, 51% of consumers expect a response in under five minutes when they call a company, according to The Zendesk Customer Experience Trends Report 2020. But for a small eCommerce team, meeting this expectation may not always be possible. That’s where a BPO call center comes in.
Brands such as Google and Facebook have recently announced that they plan on working remotely for the foreseeable future, (or even forever in the case of Twitter). Whether your business is going to follow suit or not, there is one thing that has clearly stood out in the past few months of this new normal – your work-from-home experience is only as good as the tools you use to enable remote work.
Product managers and prioritization frameworks go hand-in-hand like rice and beans, peanut butter and jelly, or bread and butter. We could go on with the food metaphors, but we think you get our drift: prioritization is a top concern for PMs. Whether it’s feedback, requests, or new opportunities, the backlog is a repository for everything you could be doing. But the age-old question persists: What should we be doing?
In the first part of the “Working Together, Remotely” series, we shared stories of Scorers who have had to face quite a few changes while working from home. Today, we will take a closer look at how our People Operations Manager, Annika, and Customer Onboarding Expert, Austin, have adapted and what has changed for them. The current situation continues to change the business landscape as we know it.
