Teams | Collaboration | Customer Service | Project Management

Miro pioneered the collaboration market with its online whiteboard back in 2011 (as RealtimeBoard). Early adopters quickly got the benefits of getting together in front of PC screens and collaborating as if they were in the same room, but had trouble defining how to use it for work every day; or, what’s possible, and what’s not? As the solution was completely new, we joined those early enthusiasts in an exciting journey to establish online whiteboarding practices.

Perseverance. Adversity. Defeat. Triumph. Freshworks has covered the pitch with an extraordinary decade in SaaS. Ten years strong, we buried the goal into the back of the net with big league wins­­—we were ranked number 16 on 2020 Forbes Cloud 100 list, recognized in the 2020 Gartner Magic Quadrant for IT Service Management Tools, named a ‘visionary’ in Gartner’s Magic Quadrant for CRM customer engagement center, to name a few.

In a single paragraph, we can describe the painfully complex morning routine of many workers without a team collaboration platform: You turn on the computer, open the email and connect to Whatsapp, Messenger, Telegram or Skype. Then you read incoming messages, open Google Calendar and access the first meeting of the day on Zoom. While waiting for the video call, you reply to chat notifications. Have you noticed? One simple paragraph with more than five different communication platforms.

Release date: November 10th, 2020. You can check the full changelog by clicking here.

At its core, the concept behind the Four Eyes principle is a simple one — it’s simply a matter of getting two different people to approve some type of action before it can be taken. You’ve no doubt heard the old saying of “two heads are better than one.” This is simply the same concept, applied to the larger world of business.

In the world of AI – chatbots, and virtual assistants are two popular words that are used interchangeably too often even though they mean two different things. Sometimes, you might even hear the term ‘virtual assistant chatbot’ being used in place of a chatbot or a virtual assistant. In this blog, we take a look at the differences between a chatbot, a virtual assistant, and a virtual assistant chatbot, and give you some guidelines on which solution to use, and when.

The idea behind Incident Management is to be ready. Not ready for anything, as that can be an unrealistic expectation, but ready to respond when the unexpected inevitably happens. DevOps teams often create incident playbooks in order to ensure they are as ready as possible to handle situations as they arise. Luckily, there is some amazing documentation on how to do just that from our friends at PagerDuty.