Teams | Collaboration | Customer Service | Project Management

Want to unlock the secrets of successful virtual office management? Perhaps you’ve heard about the benefits of a virtual office but don’t know where to begin. Or maybe you’ve had to turn to virtual work due to the COVID-19 pandemic. Either way, we have some tips that could help you set up a virtual office in no time. In this article, we’ll cover what a virtual office space is, and how a virtual office can benefit your company.

Whether you are a customer support professional or manage a team of agents for your company, certain soft skills can significantly impact how positive each customer interaction will be. In Part 1 of this series we explored two, and here in Part 2 we take a close look at a few more soft skills that support staff should master in order to provide the best customer experiences. 4. Organizational & Time Management Skills

Whether you are running a design sprint, defining your brand’s tone of voice, customer journey mapping with a remote team, or something else, there are any number of ways you can organize your Miro board. After all, you have an infinite canvas. Possibilities are endless. But how do you know where to start? Should you use a linear, circular, or more free-form layout? How can you use frames, templates, and color-blocking to give your attendees both structure and space to be creative?

In this article, you’ll learn how to build an FAQ page that your clients will love to read and your staff will love to reference. We’ll also talk about: By the end of the article, you’ll know how to build a perfect FAQ page to answer your customer’s questions and streamline your customer service process. Let’s get started.

The word ‘workflow’ sounds familiar? Right? You might have heard it in your workplace conversations, usually in conjunction with automation and business processes. But, what is workflow exactly? Workflows are the day to day motions that make up your job. You might follow them routinely, you might document them methodically, or you might be somewhere in between. In any case, workflows make up a crucial part of your workflow life.

AI chatbots aren’t just for customers. They can provide useful support throughout a business, including your help desk. Help desks are the hub of your support. The help desk team not only supports your customers but also manages internal IT and HR support. They’re busy handling tickets, maintaining office network infrastructure, speaking to customers, and dealing with all manner of technical difficulties your departments could find themselves facing.

Automation in the workplace is when computers perform the types of tasks that would normally require human intervention, thus freeing up the valuable time of living, breathing employees so that they can focus on those matters that truly need them. These days, modern-day automation systems leverage artificial intelligence and machine learning to perform everything from speech recognition to translation between languages to tasks that require visual perception and much, much more.

As an open source project, Zulip is committed to making it convenient for every organization to use Zulip. For those who cannot maintain their own server, we offer the convenient Zulip Cloud SaaS service. For organizations concerned about privacy, data control, and compliance, we do everything we can to make self-hosting Zulip convenient and painless.