Saving time to save lives: this Best in Class Team Award winner is always racing the clock
How NYU Perlmutter Cancer Center and Essex Management streamlined clinical trials.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
The latest News and Information on Collaboration, tools and related technologies.
Rocket.Chat Named a Category Leader for Instant Messaging and Chat Software by GetApp
We are proud to announce that Rocket.Chat has been named a Category Leader for Instant Messaging and Chat Software by GetApp, a Gartner company, the second consecutive year it has received this recognition. Rocket.Chat placed No. 10 in the category, out of hundreds of products reviewed.
Lessons from the ICMI Contact Center Expo 2021
The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. Instead of gathering at a large convention center in a major city, hundreds of contact center industry experts gathered at their computers to connect digitally.
Zendesk Best Practices on Spam Prevention
The Zendesk Abuse Team shared their recommended best practices and answered questions from the community on spam preventions within the Zendesk instance.
How to Stay Engaged While Working Remotely: 15 tips from Chanty's team
Having a team chat and collaboration tool as a product we had nothing to fear when we were forced to go fully remote because of the pandemic. Things went on as usual with the exception of having more video conference meetings and virtual lunch breaks with colleagues. We were lucky that the product we work on has become a must have tool for any company literally overnight. However, we cannot say that remote work doesn’t have its challenges.
Courier Live | April Product Release Notes | In-App notifications | Inbox | Automations | Webhooks
Courier is the fastest way to design your notifications once and deliver them through push notifications, direct messages like Slack and Facebook Messenger, SMS, and email–with a single Courier API rather than having to integrate each provider API separately. Courier's Notification Designer empowers every team member to build beautiful notifications. Route each message to the most effective notification channel using a robust delivery rules engine without touching your code.
How We Kept Datadog From Blowing Up Our AWS Bill
Some time back, our engineering leaders suddenly noticed dramatically increased billings from AWS that far outpaced typical benchmarks. The problem turned out to be data insights tools sending an unexpectedly large volume of data. The solution required a deep dive into how AWS billing works and an intricate series of steps to discover the location of the firehose of data.
We're changing the way we host our Docker Images - Here's what you need to know
We think docker and container technologies are great and are here to stay. However, there are concerns about Docker Hub (hub.docker.com) and we want to make sure that if anything happens we can continue to provide docker images seamlessly. Additionally Docker Hub provides us with very limited information on pulls and we would like to understand more about how images are consumed so we can provide a better service.
The 5 communication styles customer service agents need to know
As a customer service agent, being a great communicator means everything. But your ability to communicate well goes beyond listening to what your customers and team members say. You also have to recognize how they’re expressing themselves and adapt your responses accordingly. Understanding the various communication styles can help you improve your relationships with customers and colleagues alike.