Teams | Collaboration | Customer Service | Project Management

“Do you want to make that a meal?” It’s the most common offer at a drive-through window, and one most of us say yes to. It’s also a great example of cross-selling hard at work. Next comes the inevitable follow-up: “Would you like to make that a large for a dollar more?” Of course you would. Bam. You’ve just been hit with the upsell.

It’s Women’s History Month, and we’re celebrating women in leadership all month long here at Asana. And strong leadership is critical to successfully managing a team—whether it’s one person, 10, or an entire company. Especially over the past year, which has been challenging in many ways, but also created unexpected opportunities.

Creating the perfect notification strategy is like walking a tightrope of constantly changing do’s and don’ts. Send too few, and you may fail to engage your user base. Send too many, and you may quickly annoy them. Utilize multiple channels for a more holistic strategy and risk overwhelming your user. Focus on a single channel, and they might not notice your messages timeously. Send your notification in the morning, and it could get lost amongst all the others.

With the rise of remote work we are communicating online in more ways than ever, which is why ease of use and security have taken a front seat as many organizations grapple with maintaining productivity while protecting their data. The recognition comes as another accolade following the launch of our next-generation conferencing capability to scale and give customers better control of their data while supporting their workers' communication needs.

In March 2021, the Mattermost server repository officially surpassed 20,000 stars on GitHub, and we couldn’t be more excited! Huge thanks to our community for their incredible support of the Mattermost open source project and their belief in the power of secure workplace messaging solutions built for developers by developers.

Popular enterprise collaboration platforms help get the work done, but can their data collection policy result in a breach? Here, Wire’s Chief Revenue Officer Rasmus Holst provides a detailed overview of enterprise collaboration applications and the potential risks, along with ways to maintain security and privacy for organizational communication.

Customer retention is a crucial part of any business’s operations. You’ve heard it all before – it’s much easier to get an existing customer to buy from you again than it is to win new customers. Your chance of selling to an existing customer is between 60–70%, compared to 5–20% for a new customer. Do you spend time marketing to your current customers and drawing them back into your sales funnel?

In the business world, the necessity of successful digitization is becoming unavoidable, and there may be no area in which digital transformation is as important as customer support. Consumers have questions and problems, and they want them addressed immediately and on their own schedules. As a result, lots of companies are pouring resources into their digital transformation projects. Unfortunately, those efforts often fail due to a lack of planning or lack of employee buy-in.

Freshworks is a multi-product SaaS company offering numerous products in the customer experience, ITSM and CRM space, including Freshdesk, Freshservice, Freshworks CRM and more products you can find on our website. As you might imagine, there are various capabilities like notifications and emails that each of these products must offer, instances where the technology involved is deep in terms of complexity. We would benefit as an engineering organization by solving them exactly once.