Teams | Collaboration | Customer Service | Project Management

Open source solutions are becoming increasingly popular due to their many benefits. Organizations use them to leverage open source code’s transparency and flexibility. Now, government-related organizations across the world are also adopting open source software. One of the most prominent European Union governing bodies, the European Commission (EC), has been supporting the use of open source for a while.

In the last two decades, digital transformation was one of the overarching trends in the world of business. Due to the constant technological advancements, organizations are always working on adopting new tools and finding better ways to serve customers with higher efficiency. Increased cybersecurity challenges together with the need for flexible solutions have put open source solutions on the map.

Last fall, we published a post on how despite the ongoing impact of Covid-19, Courier would remain committed to keeping our office in San Francisco and focusing our hiring efforts on local talent in the Bay Area. As the company has evolved, we’ve decided to shift our approach to a remote-first model.

Trying to keep track of several conversations in one timeline at once can often feel (and look) like long division! Cross-talk, replies, and reactions make your timeline feel disjointed and messy. It’s less than ideal, especially if you use Element to enhance your productivity. Threads help you separate conversations from the main timeline.

The concept of ESG (Environment, Social, and Governance) is an emerging trend among organisations and investors. In Singapore, more investors are now demanding companies to report their sustainability impact, issues, and efforts, alongside financial factors of their annual performance. Hence, this focuses on integrating ESG factors into business operations. Policymakers and regulating authorities are now rolling out requirements and standards with measurable targets and objectives.

Not all work is created equal—especially in our new, more agile work environment. Whether you’re an individual contributor, a manager, or a leader in the C-Suite, your day includes some mix of strategic work, skilled work, and “work about work.” Read this article in French, German, Portuguese, Spanish, Traditional Chinese, Dutch, Korean, Swedish, Italian, Polish, or Japanese.

Proactive live chat is a feature of live chat software that allows you to start chatting with visitors even before they initiate a conversation. This can be a great way to engage visitors and provide them with the information they need, while also establishing yourself as an authority in your industry. On a global average, over 70% of consumers have a more favorable view of a company that offers proactive customer service notifications and are more likely to purchase from that company.