In the first part of the “Working Together, Remotely” series, we shared stories of Scorers who have had to face quite a few changes while working from home. Today, we will take a closer look at how our People Operations Manager, Annika, and Customer Onboarding Expert, Austin, have adapted and what has changed for them. The current situation continues to change the business landscape as we know it.

Not every company has the staff, tools, and skills required to meet their customers’ expectations of call center service. For example, 51% of consumers expect a response in under five minutes when they call a company, according to The Zendesk Customer Experience Trends Report 2020. But for a small eCommerce team, meeting this expectation may not always be possible. That’s where a BPO call center comes in.

Starting today, all Miro users have access to Grids, a new widget that allows you to organize content within visual tables in a matter of seconds.

There was once a time when marketing was mostly about handing out flyers and placing radio adverts. Marketing has come a long way since then, and even digital marketing has been subject to evolution. Innovative marketing concepts like data-driven and personalized marketing are but few of the digital marketing trends explored by businesses and marketing agencies recently. With larger players now in the market, contemporary digital marketing trends are more in line with interactive marketing and AI.

Brands such as Google and Facebook have recently announced that they plan on working remotely for the foreseeable future, (or even forever in the case of Twitter). Whether your business is going to follow suit or not, there is one thing that has clearly stood out in the past few months of this new normal – your work-from-home experience is only as good as the tools you use to enable remote work.