Teams | Collaboration | Customer Service | Project Management

With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rates, we are facing a future where companies that aren’t customer-centric will have a hard time surviving. This is why companies must keep up with customer service trends so that they’re able to cater to these evolving customer needs.

Team building activities are socializing exercises for teams with the purpose of strengthening teamwork relationships among coworkers. These activities are an excellent approach to building upon a number of skills like creative thinking and collaboration. According to Globoforce research, workplace relationships are vital to 89 percent of employees’ total quality of life.

The internet has changed the way businesses operate. It has also changed the way customers behave and expect to be treated. In order to stay ahead of the curve, businesses need to be proactive in their customer service – and that includes offering proactive live chat.

“Time isn't the main thing. It’s the only thing.” This quote by Miles Davis aptly summarizes the importance of time management in an entrepreneur's life. While there are thousands of time-tracking tools available on the internet for every purpose you could think of, finding the right one that suits your needs is quite a challenge. Given the pros and cons of each one of them, it’s quite a time-consuming (pun intended) exercise.

SaaS product review websites are essential for business owners or users in making informed decisions. With all due respect to SaaS companies, they are so prone to SaaS product promotion that they boast about their products in the same way a mother would about her children in the content they produce, intending to capture users' attention. I'm sure they have confidence in the capabilities of their SaaS products, but it's clear that user needs are essential when narrowing down the product options.

What does a movie about baseball have to do with digital transformation strategy? If you’ve ever seen the film, Money Ball, it’s the story of Billy Beane, the general manager of the Oakland A‘s baseball team, who’s charged with a Herculean task—building a winning baseball team on a shoestring budget. But since he’s pretty good at math, he pioneers the field of sabermetrics—the empirical analysis of baseball stats to find players with untapped potential.

A well-thought-out shift schedule can be your competitive advantage, especially in industries that need to operate 24/7, like healthcare and law enforcement, and in companies that need to offer round-the-clock support. Not only will a customer service representative’s shift schedule impact their overall mental and physical health, they also disrupt sleeping patterns – which can affect an employee’s energy and durability.

As far back as 776 B.C., Olympic athletes competed in ancient Greece for fame, honor, and glory. City-states used the Games to assert influence and importance. Do you know what the only official reward for winning in the ancient Olympics was? A crown of olive leaves. Not as valuable of an award as you might think for one of the biggest events in the ancient world. Not that we think you should reward your Employee of the Month with an olive wreath.

If you’re an Airtable, Clickup, Gtmbub, Unito, or Smartsheet user, your workflows are about to get even smoother and more connected. With Miro’s robust new slate of apps and integrations, you can move your projects from ideation to planning to execution with ease. With our tools for streamlining the transitions between phases of work, the status of your tasks automatically stays up-to-date in all your go-to-tools, like magic.