Teams | Collaboration | Customer Service | Project Management

In the digital age, customer service is more important than ever. Today’s consumers are savvier and have more choices than ever before, so it’s crucial that businesses offer outstanding customer service to stay competitive. One of the best ways to provide outstanding customer service is to use a website live chat tool. Live chat allows you to instantly connect with visitors and provide them with the help they need in real-time.

The momentum for the new quarter is established early in the first month, and it’s true about Q3 at Rocket.Chat. We have had a great start to the second half of this year with the launch of salient features in our 5.0 version that facilitate secure communication and seamless collaboration to help you move the needle on your business goals. At Rocket.Chat, we are always committed to empowering organizations to own their data by bringing data privacy and security into every conversation.

While many understand the value of decentralised, interoperable, end-to-end encrypted chat and a whole treasure trove of communication features - it’s no good if folks can’t get signed up or logged in…

As we move further into the 22nd century, new technologies are constantly emerging that can help with presentations and pitching. Whether you're a startup founder looking to give a TED Talk or just want to make your next work presentation more engaging, there's a tool out there for you. In this blog post, we will discuss the top 11 presentation and pitching tools for 2022. Keep reading to find out which tools made our list!

Well-written and readable files are essential for every business — both businesses that operate online and offline. Little wonder that ninety-seven percent of business data is still documented on paper. Businesses usually have their essential information recorded in a video or audio recorder. However, transcribing those audio files into written texts is essential for most businesses' documentation process.

In 2020, the pandemic changed everything about work. Most employees commuted just 16 steps from their bed to their workplace. Work days got longer around the world. Remote workers reported feeling isolated. Communication grew with close colleagues but decreased with everyone else.

Product notifications are a mission-critical component of your product that can’t be left to chance. However, notification channels are ever-evolving, and you need to keep up in order to reach users when, where, and how they prefer to be reached. A future-proof multichannel notifications strategy helps you stay in touch with your users without coming off as intrusive, non-responsive, or antiquated.

For many organizations, Slack is the software of choice for business communication. Slack’s ubiquity in modern companies makes it one of the first notification integrations a SaaS company might want to build, possibly after email and mobile push notifications. In our experience, Slack notifications are a great way to reach business users (as Slack is mostly used in a business context) with time-sensitive alerts or action items while they’re at work.

Individuals make up teams, and the truth is that some people are better suited to contribute to excellent team performance than others. Some people may quickly offer substantial value to a team and require far less supervision and mentoring to be successful in their jobs. Patrick Lencioni outlined the characteristics of an ideal team player in his best-selling book The Five Dysfunctions of a Team. It represents three virtues: humility, hunger, and smart people.

Everyone, at some point, learns the importance of constructive feedback or criticism when they need to give it to someone at work. Whether a colleague deleted that spreadsheet you worked on for three weeks or a co-worker always speaks over you in Zoom meetings, the day of reckoning will arrive. Are you ready? Do you know how to approach a sticky situation with grace?