Data analysis is critical for all employees, no matter what department or role you work in. Whether you’re a marketer analyzing the return on investment of your latest campaign or a product manager reviewing usage data, the ability to identify and explore trends and fluctuations in your data is an essential skill for decision-making. Unfortunately, many companies today struggle with data organization and analysis.
Service Watch for Real User Monitoring (RUM) has come a long way. Our last product update announcement talked about new layouts for Service Watch Browser (SWB) and Service Watch Desktop (SWD). These new layouts and widgets provide IT with a holistic end-user experience score. If we try to use business-critical application services from home (or call it #WorkAnyWhere), the experience is often not the same as working from corporate headquarters. Service Watch closes this gap with its browser and desktop passive monitoring solution, enabling IT to collect 1000's of advanced metrics for accelerating troubleshooting.
The June 2021 Release of OneDesk introduces a new App (in Beta) to centralize statistics about your tickets, tasks, and projects. We call this new app ‘Analytics’. Located under the ‘More Applications’ icon in the lower-left corner, the Analytics app brings together Reports and Activities, and introduces a new section called ‘Charts’. Here are some highlights of the new Charts app.
Having been at startups my entire career, I’ve encountered the dichotomy between speed and scale when building software products.The usual attitude entrepreneurs take when building the first iterations of their products is “...we aren’t anywhere close to facing problems of scale, so let’s worry about that when we get there.” This first version of the software is built and shipped fast, and it’s only a matter of time before engineers realize that they simply don’
Today’s senior leaders have a visibility problem. Within your organization, you likely oversee many projects across many teams, balancing details and budgets competing for your attention. If you pause for a moment, do you know exactly the state of your organization’s work at any given time?
How much do you know about your customers? Who are they? What makes them leave and what makes them loyal? What are their biggest pain points? That means you can’t afford to guess at what makes your customers happy. You have to create experiences that take their preferences into account from the start. The way to understand who your customers are and what they want is customer intelligence.
