How to assign tickets to the first responding agent
Learn how to create a Zendesk trigger to auto-assign tickets to the first responding agent.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to configure custom roles for your business
Learn how to create custom Zendesk roles and set permissions for your agents on an Enterprise plan. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
A Talk with Meister on Public Sector Productivity
In this episode of Wire Uncut, we spoke with Bozhena Pieniazek, VP of Marketing at Meister, a company building productivity tools for teams that want to move off pen and paper and away from Big Tech.
What is Legal Compliance: A Guide for Businesses in 2025
Establishing legal readiness can be burdensome for any business, especially with the fast-moving requirements. Failure to comply can result in serious repercussions, ranging from operational disruptions to substantial fines. Such penalties for non-compliance not only cause costly legal issues but also impact the overall stability of the business.
Quiet Quitting, Disengagement, and the New Workforce Reality
This blog challenges outdated views of quiet quitting and disengagement. It shows how outcome-focused leadership creates clarity, fairness, and sustainable commitment.
The Future of Workforce Planning: Data-Driven Productivity
This article shows how replacing outdated methods with a data-driven approach makes planning more accurate and sustainable. A modern workforce planning template helps connect strategy to results.
Kanban vs Scrum vs Agile vs waterfall: What's the difference?
If you’re not sure which project management methodology or framework will be the best to manage your team, we’re here to help. Learn everything about Kanban, Scrum, Agile, and waterfall—what they stand for, how to use them, and the benefits and drawbacks. We’ll also explore key comparisons, such as Kanban vs Scrum and Agile vs waterfall, to help you identify the right fit for your cross-functional team. Waterfall. Agile. Kanban. Scrum.
Atlassian + The Browser Company: Building the AI Browser for Knowledge Workers
Today marks a bold step forward for Atlassian—we’ve entered into an agreement to acquire The Browser Company to build a browser purpose-built for modern work. Say goodbye to tab overwhelm. This is the next step in helping every team do their best work—right where it happens. By combining @TheBrowserCompany's passion for building browsers people love with our deep expertise on how the world’s best teams operate, we have the opportunity to transform how work gets done in the AI era.
Welcoming The Browser Company to Atlassian
Building the AI browser for knowledge workers.
How to create an escalation trigger
Learn how to create an escalation trigger that enables a more efficient support experience.