Teams | Collaboration | Customer Service | Project Management

If the last year taught us anything, it’s that we must stay flexible and agile in response to market conditions. From the ongoing effects of the pandemic to the war in Ukraine and cost of living crisis, 2022 saw customer service businesses rocked by new obstacles and challenges that forced them to evolve their customer experience (CX) approach to navigate the changing landscape.

TouchCare’s sales team recently expanded. It was at this point COO, Juliet Frerking knew it was time to bring in a system of KPIs to support the team’s growth and set them up for success. But how would she decide which KPIs to track, and which metrics to ignore?

During the last years, remote support has become a crucial component of IT Service Management (ITSM), as organizations increasingly embrace remote work and teams are distributed across different geographical locations. In order to address this new scenario, IT teams have turned to remote help desk software to efficiently provide support and resolve issues from a distance, regardless of where the agents and customers are located.

Chrome store is a huge reservoir of extensions that can bring wonders to your mind. However, apart from all those apps, a few standout, known as Chrome extensions for productivity. The digitized workplace has brought a lot of distractions that eventually eat your time away, and no matter how busy you act, you look desperate at the end of the work week to fulfill the agenda.

Insightful has triumphed in G2's Spring 2023 report, winning 17 top awards in the employee monitoring software category. Our innovative software features, exceptional customer satisfaction, and user-friendly interface have solidified our position as a global market leader.

In this blog post, we explore how HR managers can take advantage of employee monitoring software to address the unique challenges of remote team management, and how Insightful's software can provide the support they need.

Unlock the full potential of outsourcing with Insightful's employee monitoring software. Learn how to track remote employee productivity and work hours, ensuring success across key metrics like cost savings, quality, flexibility, and more.

Name one person you know who has never contacted a company's support. There probably isn't one, is there? What about someone who was dissatisfied when they solved their issue on the first contact? Nobody. First Contact Resolution (FCR) is a rewarding experience for every customer. It's likely you've been there. You want to contact support and get your problem solved the first time round. And when it happens, you feel relieved, and your satisfaction with the company grows. Now take the company's side.