Teams | Collaboration | Customer Service | Project Management

From powerful planning tools to interactive meeting and a visual refresh that makes everything feel just a little smoother, this month we’ve been busy bringing you updates designed to help your team move faster and collaborate more intuitively. Last month, at Behind the Canvas, we shared our vision for helping teams move from ideas to execution with greater speed, fewer barriers, and tighter alignment across every stage of work.

How can technology improve Employee Productivity in 2025? Good question indeed. Over the years, technology has become more advanced and has taken over many sectors. Technology is everywhere, from IT and software development to the food and restaurant industries. If used properly, advanced tech tools, apps, and software solutions can skyrocket your Employee Productivity beyond your expectations. Did you know that you can automate at least 50% of your work if you use the right tools?

Waterfall project management is a sequential project management methodology that's divided into distinct phases. Each phase begins only after the previous phase is completed. This article explains the stages of the waterfall methodology and how it can help your team achieve their goals. Project managers have many different types of project management methodologies to choose from. There's Agile project management, Kanban project management, Scrum, and many more iterative processes that you can use.

Getting input from your team about their capacity, strengths, and preferences makes it easier to loosen your grip.

A call center is not just about calling or answering calls, it is about resolving customers’ queries with results and boosting productivity. However, around 71% of customers expect to resolve their query on the first call, and 76% got frustrated when an agent failed to deliver. It is crucial to resolve to effectively manage the call center. It must adhere to some regulations, such as an average answer calls within 28 seconds, recording every conversation, and providing ethical solutions.

Manual time tracking for business seems harmless, but hidden errors, payroll disputes, and compliance risks can quietly damage productivity and profitability.

Agile teams thrive on speed, flexibility, and continuous improvement—but without clear visibility into how time is spent, even the best processes can falter. Challenges like untracked development hours, mismatched sprint estimations, and vague reporting can seriously impact productivity and delivery timelines. Time tracking fuels continuous improvement by making team performance measurable.

What’s eating up your team’s time? You assign tasks, set deadlines, and check progress. Yet somehow, projects still fall behind. Feels familiar? Managing tasks is like juggling flaming swords. From planning and execution to reporting and reviews, it only takes one misstep to throw everything off balance. And when you’re leading a remote, hybrid, or in-office team, that juggling act becomes even trickier. So, where is the time going?

What happens to your profit when time slips away? Think about this. Trying to run a crew without reliable tracking is like building a foundation without a level. You can keep stacking bricks, but sooner or later, things won’t line up. If you’re still relying on spreadsheets or paper, it’s time to ask: Is your setup helping or hurting? Without the right time tracking app for contractors, your team could be missing hours, skipping clock-ins, or submitting inconsistent time entries.