Teams | Collaboration | Customer Service | Project Management

How to Connect Time Tracking to Payroll without Manual Reconciliation

Every payroll cycle, HR and operations teams lose time chasing missing hours, checking PTO, reviewing overtime, and manually reconciling data across spreadsheets and tools. The root cause is usually the same: time data is collected for one purpose but needed for another.

How to Manage Client Retainers: A Guide for Agencies

Client retainers are a great way for agencies to create predictable revenue, but they can become expensive when your team doesn’t know how work is being consumed. This guide provides a practical method to manage retainer accounts, track hours, spot risks of overruns, protect margins, and support renewal conversations with real data.

Agile metrics that actually tell you something useful

Every agile team I've been part of has gone through the same cycle with metrics. Someone proposes tracking velocity. Someone else adds cycle time. A third person builds a dashboard with fifteen charts. Within two months, nobody looks at any of them. The problem is not a lack of data. It's a lack of clarity about what decisions the data should inform.

Stakeholder reports: what to include, who needs what, and how to stop reporting into the void

Every stakeholder report I've written that actually changed a decision had one thing in common: it was built for the person reading it, not the person writing it. That sounds obvious, but in practice, most professional services teams default to a single report template and blast it to everyone from the CEO to the client contact. The result? Leadership skims for the one number they care about. Clients get anxious about details that don't concern them.

Stop! Don't Buy an HR AI Tool Before Watching This

Buying an HR AI Tool? Don't sign the contract until you've asked these 5 critical questions. Many companies invest in an HR chatbot or AI HR assistant only to realize later that it doesn't integrate with their HR systems, takes months to deploy, or simply answers questions instead of automating HR workflows. In this video, you'll learn the 5-point checklist every CHRO and HR leader should use before choosing an HR AI solution.

Atlassian's guidelines for writing with AI

AI is a helpful tool but, without guardrails, its writing can fall flat. We joke about AI tells like em-dash overuse and “it’s not X, it’s Y,” but issues with over-reliance on AI writing go deeper. On Atlassian’s Brand team, these areas are top of mind. We want to move fast with AI but still put out content that is useful, fun to read, and trustworthy.

Managing Your Cloud Hosted Rocket Chat Workspace

Rocket.Chat offers premium and dedicated cloud-hosting services so you can get your workspace running quickly, without the need to handle infrastructure yourself. Using Rocket.Chat's Cloud portal, you can view and manage your workspaces. If you are facing issues with your cloud-hosted workspace, you may need to restart it. In this video, you will learn how to restart your cloud-hosted workspace via the Cloud portal. Additionally, this video shows you how to update the workspace version from the Cloud portal.

Slack vs Zoom: Collaboration Tools Compared

Communication is just not simply talking to people anymore; it involves doing things with people around you, physically or with a video call from a person on the other side of the earth. A variety of choices in communication tools make you sail smoothly throughout the day or turn any task into an uncomfortable juggling act. Slack and Zoom rank among popular choices that will get people connected and forward. Although both help communications flow, that’s pretty much where the commonality stops.