Teams | Collaboration | Customer Service | Project Management

Aux time is one of those metrics that every contact center tracks but relatively few manage with precision. The number sits in dashboards, gets flagged during reviews, and shows up in WFM reports. But without a clear picture of what is driving it, aux time stays a symptom rather than a signal. This guide covers the definition, the formula, the benchmarks, the causes, and the practical steps you can take to get it under control.

Earlier this month, Miro hosted Canvas 26 at London’s Tobacco Dock. During the event, I hosted a design leadership panel, bringing together leading voices from the industry to share their thoughts on how the advent of AI is changing the face of design.

The best way to get value out of AI is to scale at the team level, but while 85% of workers use AI, only 29% have embedded it into team workflows. The Atlassian Learning Team is in that 29%, and the lessons they’ve learned are a model for teams of all types. They shared three ways teams can start becoming AI native today. The Atlassian Learning Team helps Atlassian app users build skills and confidence with free on-demand courses, dynamic live team training, and app adoption guides for teams.

From September 1st, 2026, bullying, harassment and violence between colleagues fall inside the FCA's Code of Conduct (COCON) for firms beyond banking. The new rule does not just ask you to hold a policy. It requires a defensible judgment about what happened, and that judgment rests on proof. This article explains what changes, who falls within scope, and why every decision the rule demands turns on a single question: Can you prove what was said?

Agile project management tools are software platforms that help teams plan, execute, and deliver work in short iterative cycles. They support sprint planning, Kanban boards, backlog management, and real-time progress tracking, giving teams the flexibility to adapt as priorities shift.

I've spent the better part of a decade managing marketing campaigns for agency clients, and here's what I know for sure: the tool you pick to manage that work matters more than most people think. Pick the wrong one and you're duct-taping spreadsheets to Slack threads. Pick the right one and your team actually ships work on time, on budget, and without the 11 p.m. "where's that deliverable?" panic.

Most marketing agencies don't have a tool problem. They have a "too many tools" problem. I've seen it over and over across Teamwork.com customers. An agency starts with a project management app, bolts on a time tracker, and adds a separate invoicing tool. Then nobody can tell whether a retainer is profitable until the quarter ends. According to Teamwork.com's Sprint to AI Report, 58% of professional services teams juggle three to five separate tools just to manage their work.

Group dynamics is the study of how people behave, interact, and influence one another within a group, covering everything from how groups form to how roles, conflict, and cooperation shape their performance over time. This guide covers exactly what you need.

Monitor productivity through app usage, focused work hours, and project progress gaining actionable insights while protecting employee privacy, trust, and autonomy.